About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
Job Description
For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team.
🎯 Your Role
As a Customer Consultant, you will be responsible for providing excellent customer service and ensuring a positive experience across different communication channels.
Your main responsibilities will include:
- Handle customer inquiries via email, chat, and phone using the provided tools and systems
- Understand and resolve customer issues efficiently and professionally
- Demonstrate empathy, patience, and a customer-focused approach
- Make independent decisions while following established processes, policies, and regulations
- Handle all aspects of customer care in a courteous and professional manner
- Manage multiple tasks effectively in a fast-paced environment
- Adapt quickly to organizational changes and new processes
🧠 What We’re Looking For
- Fluent German and English – C1 level, both written and spoken.
- Excellent communication skills.
- Strong attention to detail.
- Analytical mindset with excellent problem-solving abilities.
- Customer-oriented and empathetic approach.
- Ability to work independently and make sound decisions.
- Confident, dynamic, and adaptable personality.
🎁 What We Offer
💰 Compensation & Benefits
- Competitive salary.
- Performance-based bonuses.
- Additional health insurance.
- Food vouchers
- Fully paid training and onboarding
🏢 Work Environment
- Hybrid work model: 1 week working from home / 1 week from the Sofia office
- Working hours: Monday-Friday, 10:00 – 19:00
- Professional and supportive working environment
- Opportunity to develop your skills within a globally recognized company
If you are a customer-focused professional with strong German and English skills and are looking for your next career opportunity in Sofia, we would be happy to hear from you!
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Fluent German and English at C1 level, written and spoken
- Excellent communication skills
- Strong attention to detail
- Analytical mindset and excellent problem-solving abilities
- Customer-oriented and empathetic approach
- Ability to work independently and make sound decisions
- Confident, dynamic, and adaptable personality
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
