Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description
Sutherland is seeking a Forward Deployed Engineer to join our team in Bucharest, Romania!
In this role you'll get to:
- Collaborate with the team to understand business requirements and configure solutions accordingly
- Test and validate configurations to ensure they meet the business and functional expectations.
- Design and develop Proof of Concepts (POCs), working closely with senior engineers to validate feasibility and effectiveness.
- Maintain comprehensive and up-to-date configuration documentation.
- Stay updated with the latest trends, tools, and technologies.
- Recommend enhancements or optimizations based on feedback
- 3-5+ years combined, split across a technical configuration/implementation role (Configuration Engineer, Software Engineer, or similar) and client-facing solution delivery or presales.
- Knows the low-code/agentic-platform competitive set (Appian, Camunda, IBM, Pega, or comparable conversational AI/orchestration tools).
- Real hands-on time building conversational flows from scratch
- Has configured or worked closely with an agent orchestrator
- Comfortable setting up and iterating on Knowledge Bases — document ingestion, chunking, prompt tuning against expected Q&A pairs and failure analysis.
- Has sat in the estimation/scoping loop — taking sales-validated use cases, judging technical feasibility, and aligning on a delivery timeline before customer kickoff.
- Fluent enough to write code inside the platform and work with APIs to integrate third party or client systems.
- Comfortable owning a solution end-to-end in front of PO, PM, and architect stakeholders, and translating business requirements into working configuration without hand-holding.
- Bachelor degree in Computer Science, Business Information or a related field.
- Familiarity with Python.
Major Advantages for candidates having the following:
- Direct experience with HTML, CSS, and Angular concepts, or a broader front-end/BPMN background.
- Has run 2–3 concurrent client implementations with shifting priorities.
- Has carried some post-kickoff ownership (Account Manager adjacent) — staying accountable to the customer after handoff rather than disappearing once the build starts
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 3-5+ years of combined experience across technical configuration or implementation roles and client-facing solution delivery or presales
- Knowledge of low-code and agentic-platform competitors such as Appian, Camunda, IBM, Pega, or comparable conversational AI and orchestration tools
- Hands-on experience building conversational flows from scratch
- Experience configuring or working closely with an agent orchestrator
- Experience setting up and iterating on knowledge bases, including document ingestion, chunking, prompt tuning, and failure analysis
- Experience participating in estimation and scoping, assessing technical feasibility, and aligning delivery timelines
- Ability to write code within a platform and use APIs to integrate third-party or client systems
- Ability to own solutions end-to-end and translate business requirements into working configurations
- Bachelor's degree in Computer Science, Business Information, or a related field
- Familiarity with Python
- Experience with HTML, CSS, and Angular concepts or a broader front-end or BPMN background
- Experience managing two to three concurrent client implementations with shifting priorities
- Post-kickoff customer ownership or account-manager-adjacent experience
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
