Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
We're looking for a detail-oriented and customer-focused Travel Support Services professional to join our team in Hyderabad, India. In this role, you will be the backbone of our travel operations, ensuring seamless travel experiences for our employees and clients. You will manage travel bookings, coordinate with vendors, and provide exceptional support to travelers while maintaining compliance with company travel policies. Your organizational skills and commitment to excellence will directly impact our organization's operational efficiency and employee satisfaction.
- Book and manage travel arrangements including flights, accommodations, ground transportation, and visa services using Global Distribution Systems (GDS) and travel management software
- Coordinate with travel vendors, airlines, hotels, and ground transportation providers to secure competitive rates and resolve service issues
- Prepare detailed travel itineraries and provide pre-travel briefings to employees, including destination information and travel guidelines
- Monitor travel expenses and ensure compliance with company travel policies and budget allocations
- Handle travel-related inquiries and resolve issues promptly, providing proactive support to travelers before, during, and after their trips
- Maintain accurate travel records, documentation, and expense reports in the travel management system
- Analyze travel data and spending patterns to identify cost-saving opportunities and optimize travel programs
- Communicate effectively with internal stakeholders, including finance, HR, and management, regarding travel requirements and updates
- Customize travel solutions based on individual employee needs while adhering to organizational guidelines
- Stay current with travel industry trends, visa requirements, and regulatory changes affecting business travel
- Strong knowledge of travel management software and platforms
- Excellent communication and interpersonal skills with the ability to manage multiple stakeholders
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Detailed knowledge of travel policies, visa requirements, and international travel regulations
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Problem-solving abilities and a proactive approach to resolving travel-related challenges
- Familiarity with the Indian travel landscape and local vendor networks
- Experience with expense management and travel cost optimization
- Customer service excellence with a commitment to supporting employee needs
- Ability to work independently and as part of a team in a fast-paced environment
- Preferred: Travel industry certification or training in travel management
- Preferred: Experience with CRM systems and travel analytics tools
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Strong knowledge of travel management software and platforms
- Excellent communication and interpersonal skills for managing multiple stakeholders
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Detailed knowledge of travel policies, visa requirements, and international travel regulations
- Strong organizational and time management skills
- Problem-solving abilities and a proactive approach to travel-related challenges
- Familiarity with the Indian travel landscape and local vendor networks
- Experience with expense management and travel cost optimization
- Customer service excellence and commitment to supporting employee needs
- Ability to work independently and as part of a team in a fast-paced environment
- Travel industry certification or training in travel management
- Experience with CRM systems and travel analytics tools
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
