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Manages product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, stakeholder alignment, product documentation, localization, vendor coordination, product launches, process improvements, and Voice of Customer insights.

Manages internal control, risk management, legal administration, contract workflows, records retention, and cross-functional initiatives for U.S. operations and a Japanese parent company. Reviews policies and audit findings, coordinates compliance activities, prepares bilingual reports, administers agreements and renewals, and maintains records policies across Japan and the U.S. Requires business-level Japanese and English proficiency and experience in internal control, compliance, legal administration, or related work.

Lead a six-month transformation initiative establishing requirements governance, change-request management, end-to-end traceability, program intelligence, and decision-support systems. Partner across Product, Engineering, QA, Architecture, and TPM/PMO to connect requirements, technical dependencies, implementation, validation, capacity, risk, schedule, and business outcomes. Build internal tools, dashboards, AI-enabled workflows, and integrations using approved program data from Jira, source control, validation systems, and release processes.

Leads and develops the QA team responsible for mobile application, API, automotive hardware, and embedded testing. Oversees QA strategy, test planning, automation, test-case quality, process improvement, stakeholder coordination, compliance, reporting, and on-site vehicle testing across Japan, Ohio, and Los Angeles.

Build and maintain full-stack internal tools, web applications, backend services, APIs, automation, and cloud infrastructure supporting Honda engineering and QA teams. Work across AWS and Google Cloud Platform, integrate databases and source control systems, troubleshoot issues across the technology stack, automate workflows, and evaluate technologies that improve software development and testing productivity.

Manage product operations for connected vehicle products, including L2/L3 support triage, incident escalations, queue health, SLO tracking, localization, knowledge content, customer feedback, operational metrics, and process improvements. Coordinate Engineering, Product, Design, executives, vendors, and global stakeholders. Lead operational projects for launches and feature rollouts while improving customer support workflows and product experience. Occasional travel to Honda offices in Japan and the United States is required.

Administer cloud-based IT infrastructure and core SaaS applications, including identity and access management, Google Workspace, Microsoft 365, collaboration tools, and device environments. Support user onboarding, offboarding, troubleshooting, conference-room AV, security policy enforcement, documentation, automation, and vendor relationships. Help maintain a user-friendly, secure global IT environment with minimal supervision.

Partner on People Operations to design and automate HR programs, manage HR systems and onboarding/offboarding, run benefits and immigration processes, analyze people data, and support People Technology and travel policy alignment with the parent company.

As a Product Manager, lead development teams and collaborate globally to define and enhance connected vehicle features for Honda's future EV offerings.

Lead development teams and collaborate with stakeholders to define and build connected vehicle features, driving innovation in mobility and infotainment for Honda's EV strategy.