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Lead and manage banking and FX relationships across the South Cone, optimize cash, liquidity and FX efficiency, ensure compliance and controls, negotiate fees, support country and commercial teams, and partner with HQ on capital and treasury strategies.

Lead end-to-end management of high-severity incidents as Incident Commander: coordinate technical and business teams, run war rooms, manage escalations, track SLAs/Metrics (MTTD/MTTA/MTTR), perform RCAs, document incidents, and improve incident management processes and playbooks while mentoring junior analysts.

The role involves collaborating with various teams to define technical solutions for customer needs, leading technical calls, and preparing solution proposals. A strong focus on the payments industry and excellent interpersonal skills are essential.

Support daily treasury operations including updating balances and bank statements, AP/AR and ERP routines, cash flow controls, KPI reporting, compliance documentation, execute automations, assist month-end closing, and identify process improvements.

Own end-to-end operational health for payment partners in Mexico, monitoring KPIs, troubleshooting integrations, analyzing large datasets, and driving improvements in payment flows, routing, and partner performance. Lead RCAs, build dashboards, present executive BEAT reports, and support product and growth teams with data-driven insights and automation/AI initiatives.

As a Product Manager at EBANX, you'll define and execute the strategy for local payment solutions in the South Cone, ensuring alignment with market needs and business priorities, while managing the product lifecycle and fostering cross-functional collaboration.

Provide high-level executive support to the CEO, manage calendar, travel, and leadership meetings; coordinate strategic projects and stakeholders; lead and standardize the Executive Assistant team; use technology and automation to improve executive effectiveness.

Support senior leaders by managing calendars, travel, meetings, and communications; coordinate events and cross-functional projects; prepare presentations and reports; follow up on actions; protect confidential information; and improve efficiency using automation and AI productivity tools.

Lead and scale EBANX's global AML program across multiple jurisdictions. Own KYC/KYP/KYE, transaction monitoring, sanctions screening, investigations and SAR/STR reporting. Manage correspondent bank and regulator relationships, conduct enterprise AML risk assessments, and report to executive leadership and the Board. Build and coach a high-performing AML team and partner with Product, Engineering, Legal, and Risk to embed risk-based controls while applying automation and analytics to improve effectiveness and customer experience.

Lead end-to-end chargeback and fraud operations: investigate disputes, analyze KPIs, advise merchants, build dashboards, optimize processes, partner with Product/Engineering, and drive automation to improve financial performance and compliance.