Top Tech Jobs & Startup Jobs

The Sr. Specialist I leads implementations of RCM services for NextGen clients, managing project plans, assessing client needs, documenting requirements, and ensuring smooth hand-offs to account management. This role involves troubleshooting configurations, participating in training, and reporting on metrics, all while enhancing client relationships through effective communication and project management.

The Specialist, RCM Support is responsible for client support, addressing and resolving RCM-related issues, documenting cases, and contributing to knowledge management. The role includes managing client inquiries through multiple communication channels and ensuring service quality by adhering to SLAs.

The Specialist II, Renewals is responsible for managing the client renewal process by identifying opportunities for renewal, negotiating contracts, and ensuring client satisfaction. This role collaborates with sales and account management teams and utilizes data to support client retention and enhance relationships throughout the lifecycle of client subscriptions.

The Product Manager I oversees the technology lifecycle of new products in financial solutions, defining strategies, managing product launches, conducting market research, and collaborating with cross-functional teams. The role involves quality assurance, user acceptance testing, and supporting client escalations while maintaining product specifications.

The Specialist I, Professional Services acts as a liaison between internal teams and clients, ensuring requests for services are handled effectively. Responsibilities include monitoring client requests, collaborating with experts, facilitating calls, and updating procedures, all while aiming to improve customer experiences and support project initiatives.

The Sr. Specialist, RCM provides oversight to RCM teams, assists with onboarding, leads performance initiatives, and monitors quality. They also document procedures, handle escalations, liaise with teams, ensure SLAs are met, and maintain relationships with clients and partners.

The RCM Operations & Quality Manager I oversees global partner teams in revenue cycle management, ensuring timely task completion and quality control. Responsibilities include onboarding and training, managing escalations, authoring SOPs, and leading client discussions on performance. This role fosters relationships with customers and maintains compliance with policies and SLAs.