The Role
Provide engineering and technical support for customers and field staff on network and product issues. Design, implement, maintain, and troubleshoot LAN/WAN/intranet systems; install and upgrade network equipment and software; document configurations and processes; monitor performance; manage network assets; liaise with clients and vendors to resolve issues.
Summary Generated by Built In
Job Description:
Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.- Contribute to the planning, designing and evaluation of new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support.
- Implement network policies and procedures and ensure network integrity as maintenance and modification projects to existing applications are undertaken.
- Troubleshoot network issues.
- Install and upgrade network equipment and software.
- Create and maintain documentation relating to network configuration, network mapping, processes, and service records.
- Contribute to and document network technical support processes and procedures.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications.
- Establish voice and network standards regarding new technologies and applications.
- Monitor and test network performance and provides network performance statistics and reports.
- Serve as a technical liaison between clients, customers, and vendors resolve issues as needed.
- Perform other duties that support the overall objective of the position.
- Bachelor's Degree in Computer Science, Computer Software, or related discipline.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 3+ years of experience in software engineering.
- 3+ years of experience in Network engineering.
- Unix/Linux and Window Operations systems, Cisco, Checkpoint, Juniper, Network Administration.
- Knowledge of: Technically fluent in programming languages, including SQL, JAVA, Perl, HTML, Fortran, C/C++, etc.
- Skill in: Communication (oral, written), interpersonal, customer service skills; analytical, critical thinking skills, organized with attention to detail.
- Ability to: Prioritize workload, meet deadlines, while maintaining attention to detail. Ability to work in a team environment employing a hands-on approach with colleagues at all levels of the organization. Establish and maintain effective working relationships through collaboration and respect.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's Degree in Computer Science, Computer Software, or related discipline (or equivalent education/experience)
- 3+ years experience in software engineering
- 3+ years experience in network engineering
- Experience with Unix/Linux and Windows operating systems
- Experience with Cisco, Checkpoint, Juniper network equipment
- Network administration and asset management experience
- Technical fluency in programming languages: SQL, Java, Perl, HTML, Fortran, C/C++
- Strong communication, interpersonal, customer service, analytical, and organizational skills
NextGen Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NextGen Healthcare and has not been reviewed or approved by NextGen Healthcare.
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Healthcare Strength — Health coverage includes multiple Anthem medical options plus dental and vision, and company HSA contributions are provided for HDHP selections. Wellbeing resources such as mental health support and fitness programs complement the core plans.
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Wellbeing & Lifestyle Benefits — A Lifestyle Spending Account, paid Volunteer Time Off, and Employee Resource Groups are highlighted alongside flexible and remote‑friendly work arrangements. These extras add lifestyle and community value beyond core insurance.
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Fair & Transparent Compensation — Sales compensation plans are characterized as fair and transparent with competitive on‑target earnings in go‑to‑market roles. Top performers can achieve higher outcomes under these structures.
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The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
