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Supports and enhances Dynamics 365 Commerce, CRM, and Case Management applications, along with Power Platform and Azure-hosted environments. Responsibilities include troubleshooting application and integration issues, managing ServiceNow incidents, performing root cause analysis, coordinating cross-team resolutions, documenting solutions, maintaining knowledge articles, tracking work in Jira, and improving support processes. The role also mentors junior team members and requires independent prioritization, strong communication, and ITIL certification.

Manage and optimize global organic search initiatives across Google, Bing, and LLMs. Monitor technical SEO health, visibility, traffic, and campaign performance; recommend keywords, content, internal linking, and backlink opportunities; and produce stakeholder reports. Collaborate with content, development, web, paid media, PR, social, email, and agency teams to align integrated marketing strategies and improve search performance.

Owns complex Microsoft Dynamics 365 support incidents from intake through resolution, performing structured troubleshooting, root-cause analysis, incident coordination, and escalation to L3 or vendors. The role validates issues across Dynamics 365, Power Platform, Azure, and connected systems; manages ServiceNow tickets; develops SOPs and knowledge-base content; mentors junior engineers; and drives automation and continuous support improvements.

Coordinates business demand intake, tracking, prioritization, and planning across teams. Gathers requirements, maintains pipeline visibility and documentation, supports governance meetings, and prepares reports and updates for stakeholders and leadership. The role identifies risks, dependencies, and resource needs while facilitating communication among business, delivery, and technical teams. It also contributes to process improvements and operational efficiency.

Designs, deploys, and maintains network security controls and tools; automates security product integration via scripting/APIs; coordinates incident response and day-to-day security operations.

The Client Technical Architect designs secure, scalable digital workplace solutions for complex enterprise clients. Responsibilities include translating requirements into architecture designs, producing HLDs, LLDs, roadmaps, and implementation plans, leading technical workshops, coordinating engineering teams, supporting governance and assurance, and advising clients on bids, proposals, and transformation programs. The role focuses on Microsoft 365, endpoint management, identity, security, hybrid infrastructure, virtual desktops, and workplace innovation.

Designs, implements, and supports enterprise network security infrastructure across on-premises and multi-cloud environments. Responsibilities include managing Cisco ASA VPNs, F5 load balancers, Palo Alto firewalls, AWS and Azure network security, monitoring, security automation, threat detection, incident response, infrastructure migrations, architecture improvements, and security policy development. The role also presents technical findings to stakeholders and supports production environments during incidents and change windows.

Lead design and development of generative AI applications using LLMs, embeddings, vector DBs, RAG and multi-agent frameworks. Collaborate cross-functionally to define standards, recommend architectures, review peers, and deliver end-to-end AI solutions integrating Azure AI services, back-end APIs, databases, containerized microservices, and UI prototypes.

Provides on-site IT support to end users in Montevideo, handling ServiceNow tickets, diagnosing hardware and software incidents, performing preventive and corrective maintenance, replacing computer components, supporting Dell and Lenovo equipment, managing vendor warranties, and meeting SLA targets for critical and urgent tickets. The role is fully on-site, Monday through Friday, with no on-call duties.

Develops and supports Power BI dashboards, SSRS reports, data models, KPIs, and executive reporting. Builds and optimizes SQL queries, validates data, troubleshoots reporting issues, manages reporting lifecycles, and automates reporting workflows. Partners with business stakeholders to gather requirements, deliver insights, maintain documentation, support data governance, and improve reporting platforms and data quality.