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The role involves supporting Major Incident Management, coordinating service activities, documenting incidents, and maintaining service management processes while ensuring communication with stakeholders and compliance with ITIL policies.

This role involves first line user support, troubleshooting hardware and software issues, managing service desk tickets, and contributing to knowledge base improvements.

Provides Tier 1 and Tier 2 support, troubleshooting complex issues related to hardware, software, network connectivity, and communications. Involves problem analysis and communication with users for resolution prevention.

Oversee and ensure successful execution of Cybersecurity programs, manage resources, project budgets, risk mitigation, and stakeholder engagement, reporting on performance.

Manage a team of Cloud engineers, oversee projects, budgets, and timelines, and establish project objectives and best practices for cloud services.

Provide Tier 1 and Tier 2 IT support, troubleshoot hardware/software issues, maintain voice communication systems, and assist with network connectivity. Communicate effectively with users and support agents.

The Machine Learning Engineer will enhance LLM-powered chatbot technologies, focusing on knowledge ingestion and ML-based analytics, while engaging in research and development.

The role involves designing and maintaining infrastructure as code on Azure, managing CI/CD pipelines, automating cloud resource management, troubleshooting deployment issues, and ensuring compliance with security practices.

The role involves major incident management and service coordination, including incident capture, process documentation, and communication with stakeholders.

Provides Tier 1 and Tier 2 IT support, troubleshooting hardware/software and connectivity issues, and communicating solutions to users.