What success looks like in this role:
Técnico de Soporte en Sitio
- Ubicación: Montevideo, Uruguay
- Horario: Lunes a Viernes, 8:00 a.m. a 5:00 p.m.
- Modalidad: Presencial | Sin guardias
Objetivo del cargo
Brindar soporte técnico en sitio a usuarios finales, garantizando la continuidad operativa de los servicios de TI mediante la atención de incidentes, mantenimiento de equipos y cumplimiento de SLA.
Responsabilidades
- Atención presencial a usuarios finales.
- Gestión y seguimiento de tickets en ServiceNow.
- Diagnóstico y solución de incidentes de hardware y software.
- Mantenimiento preventivo y correctivo de equipos.
- Reemplazo de partes y componentes de hardware.
- Soporte a equipos Dell y Lenovo.
- Gestión de garantías con proveedores.
- Cumplimiento de SLA para tickets críticos, urgentes y prioritarios.
- Requisitos
# DT-1
You will be successful in this role if you have:
- Técnico graduado en Sistemas, Informática o carreras afines.
- Experiencia en soporte técnico en sitio.
- Conocimientos en ServiceNow o herramientas de ticketing.
- Experiencia en mantenimiento y reparación de equipos de cómputo.
- Disponibilidad para trabajar presencialmente en Montevideo.
- Excelente orientación al cliente.
- Responsabilidad y compromiso.
- Trabajo en equipo.
- Comunicación efectiva.
- Capacidad para trabajar bajo presión y cumplir tiempos de respuesta.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Technical degree in Systems, Information Technology, Computer Science, or a related field
- Experience providing on-site technical support
- Knowledge of ServiceNow or other ticketing tools
- Experience maintaining and repairing computer equipment
- Availability to work on-site in Montevideo, Uruguay
- Customer orientation, accountability, teamwork, effective communication, and ability to work under pressure
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
