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Support and enable enterprise AI platform users by triaging incidents, owning ServiceNow ticket lifecycle, authoring internal and public documentation, delivering targeted training, identifying recurring issues for product fixes, escalating engineering problems with technical context, and partnering with Build and IT teams on automation, QA, and deployment validation.

Manage day-to-day marketing project operations including project intake, Asana administration, coordination of creative workstreams, compliance reviews, performance reporting, data analysis, and process improvements to ensure timely, on-brand marketing deliverables.

Define and execute onsite advertising product roadmap (display, Sponsored Products/Brands). Partner with engineering, ad ops, sales, and data science to optimize inventory, auction dynamics, targeting, and reporting. Use GAM, SQL/R/Python, and BI tools to track KPIs, run experiments, and drive monetization outcomes and ad performance.

The role involves technical leadership in software development, focusing on building and optimizing web-based applications and tools, collaborating with cross-functional teams, and mentoring junior engineers.

Provide live phone-based technical support to CVS store, pharmacy, Minute Clinic, and Photo employees. Diagnose, document, and resolve hardware, POS, and software issues using knowledge articles and a case tracking system, prioritizing first-call resolution and SLA adherence. Maintain up-to-date troubleshooting knowledge and collaborate with the team; full-time with weekend rotation.

Lead analytics and reporting for Pharmacy Services by designing executive dashboards, conducting complex analyses on large datasets, integrating AI-assisted tools, and delivering actionable insights and presentations to cross-functional stakeholders to support growth and profitability.

The Account Manager develops relationships with employer groups, ensures customer satisfaction, manages financial performance, and presents solutions for client needs. Travel for client meetings is required.

Design, build, and operationalize scalable, secure Generative AI and LLM solutions across AWS and GCP. Lead architecture, implement RAG/vector search and agentic systems, optimize model lifecycle and compliance (HIPAA/Responsible AI), mentor engineers, and collaborate cross-functionally to deliver production-grade AI services.

Lead discovery and process improvement initiatives to standardize workflows, reduce waste, and improve provider data accuracy. Develop process maps, facilitate cross-functional sessions, track implementations, analyze data to measure impact, and create repeatable tools, charters, and leadership-ready summaries to sustain improvements.

Provide empathetic, accurate member support via phone, email, and chat for pharmacy benefits, claims, and eligibility. Document interactions, escalate complex cases, collaborate with supervisors and account managers, participate in trainings, and recommend process improvements while pursuing professional development.