We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Relationship Manager, Supplier Performance Management is a senior individual contributor responsible for leading the development and delivery of actionable supplier performance insights through the Enterprise Vendor Management Policy and the Enterprise Supplier Performance Review (ESPR) program. The role operates with a high degree of autonomy and judgment, supporting vendor management best practices and translating qualitative and quantitative feedback into business‑relevant intelligence that informs supplier strategy, performance improvement, and sourcing decisions across CVS Health.
This position partners closely with senior internal stakeholders and supplier executives, regularly representing ESPR insights in vendor business reviews and other strategic forums. It is not a traditional analytics role; success requires vendor management, sourcing or category management experience, strong business judgment, and the ability to influence decisions through insight and narrative rather than authority.
Key Accountabilities
Strategic Insight Development and Delivery
- Serve as the primary owner of ESPR derived insights, intelligence, and reporting delivered to business owners and supplier stakeholders for a set of categories.
- Interpret and synthesize ESPR feedback alongside performance trends, risk indicators, contract context, and compliance considerations to produce actionable, real world insights.
- Develop executive level narratives and materials that clearly articulate implications, risks, opportunities, and recommended actions.
- Evolve ESPR outputs from descriptive scorecards to forward looking intelligence that supports proactive decision making.
Stakeholder and Supplier Influence
- Lead ESPR driven discussions in vendor business reviews and performance reviews, engaging supplier leadership with data backed perspectives.
- Partner with category leaders and functional stakeholders to ensure insights are understood, credible, and applied in decision making.
- Challenge assumptions and established viewpoints, internally and externally, using sound analysis and business context.
- Support supplier action plans and improvement initiatives informed by ESPR findings.
Program Growth, Enablement, and Governance
- Contribute to the expansion and maturation of the ESPR program, including increased supplier participation and stakeholder adoption.
- Partner with cross functional teams to demonstrate ESPR value and embed insights into sourcing and supplier management processes.
- Support the ongoing refinement of ESPR methodologies, benchmarks, and reporting standards.
- Participate in ESPR governance, planning, performance tracking, and stakeholder communications, ensuring alignment with regulatory, compliance, and risk requirements.
Required Qualifications
- 7+ years of experience in sourcing, category management, vendor management, supplier performance management, or a related discipline.
- Advanced data interpretation and business storytelling
- Strong sourcing and supplier management acumen
- Executive presence and influencing skills
- Supplier performance, risk, ESG, and compliance literacy
- Effective communication across senior internal and external audiences
Preferred Qualifications
- Experience engaging suppliers in formal performance reviews
- Prior experience as a sourcing or category manager with strong analytical credibility
- Experience in regulated or compliance driven environments
- Familiarity with supplier performance platforms or third party analytics providers
Education
Bachelor’s degree in Business, Supply Chain, Analytics, or a related field; or equivalent years of experience is required
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years experience in sourcing, category management, vendor management, supplier performance management, or related discipline.
- Advanced data interpretation and business storytelling.
- Strong sourcing and supplier management acumen.
- Executive presence and influencing skills.
- Supplier performance, risk, ESG, and compliance literacy.
- Effective communication across senior internal and external audiences.
- Bachelor's degree in Business, Supply Chain, Analytics, or related field; or equivalent experience.
- Experience engaging suppliers in formal performance reviews.
- Prior experience as a sourcing or category manager with strong analytical credibility.
- Experience in regulated or compliance driven environments.
- Familiarity with supplier performance platforms or third party analytics providers.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
