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Serves as the primary liaison between Mercy Technology Services and business customers. Captures business objectives and processes, communicates their implications to technical and non-technical stakeholders, and helps ensure technology solutions meet business goals. The role also oversees project teams and business work processes while supporting collaboration between customers and technology contributors.

Develops regional and local marketing plans, informs budget and operational priorities, drives patient growth and retention, and manages client relationships across designated communities. Uses qualitative and quantitative data for decision-making, supports financial and budgeting activities, and strengthens healthcare brand relationships within the community.

Directs financial statement preparation, reporting, fiscal controls, financial analysis, and fiduciary oversight for hospital and health system business units. Partners with leadership on financial decisions and performance improvement, responds to reporting requests, supervises finance staff, and develops team members. Requires strong accounting knowledge, GAAP expertise, analytical and communication skills, and proficiency in Microsoft Office.

The Senior Consultant, Decision Support analyzes financial performance, identifies margin improvement opportunities, develops comparative methodologies and monitoring tools, and recommends actionable strategies. The role partners with CFOs and operational leaders to investigate root causes, support decision-making, monitor progress, and sustain improvements across the healthcare ministry.

Leads the architecture, implementation, administration, monitoring, security, and support of enterprise NetApp storage across on-premises and cloud environments. Manages backup and recovery, performance tuning, upgrades, patching, troubleshooting, documentation, automation, and integrations with applications and databases. Provides 24/7 operational support and collaborates with infrastructure, security, cloud, and database teams to deliver reliable storage platforms.

Plans, designs, acquires, implements, and maintains Mercy’s voice and data network infrastructure. Evaluates business requirements, develops networking solutions, manages project planning and cost analysis, compares vendors, and ensures network availability, recoverability, performance, and integrity. Troubleshoots complex Cisco ACI issues, supports network automation and telemetry, manages lifecycle activities, and collaborates with IT teams in a high-availability healthcare environment.

Leads application development across the software development lifecycle, including requirements analysis, system design, coding, debugging, testing, data warehouse development, system implementation, documentation, and user training. Analyzes complex business problems and develops cost-effective automated solutions. Requires expertise in Cogito, Caboodle, data modeling, SQL-based data analysis, code management, and agile methodologies, with preferred Epic HB/BP experience and Clarity certification.

Leads regional and local marketing strategy, community engagement, strategic campaigns, events, and outreach for Mercy. Partners with healthcare leaders and community stakeholders to drive patient growth, retention, brand awareness, and reputation. Oversees regional client relationships, coordinates priorities, manages change, and analyzes marketing performance and ROI to optimize results.

Analyzes business requirements, processes, and workflows to define technology solutions. Performs functional analysis, application configuration, prototyping, specifications, data mapping, testing, security setup, documentation, interface design, migration, and reconciliation. Identifies and resolves process gaps, supports system modifications, and develops light-programming workarounds. The role may lead complex projects, manage vendors and stakeholders, and design UKG integrations using Boomi.

Manages hospital supply chain activities, including ordering, stocking, receiving, distributing, and maintaining supplies and linen across multiple locations. Oversees PAR inventories, ensures adequate stock levels, uses supply chain software, supports clinical departments, and mentors or trains new coworkers. The role is full-time and on-site at Mercy in Rogers.