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Supervise a credit risk operations team responsible for underwriting, merchant reviews, and risk investigations. Oversee daily workloads, quality, service levels, escalations, and compliance. Coach staff, analyze performance trends, drive process improvements, and partner with stakeholders to enhance controls and decision consistency.

Lead and deliver mid-size projects or components of larger programs for Credit Risk clients. Elicit and document functional requirements, manage scope, schedule, risk, issues, budgets, stakeholder communications, and coordinate cross-functional teams. Support solution assessment, obtain business approvals, and assist with training and implementation.

Process and investigate payment disputes and chargebacks end-to-end, maintain dispute records, audit for compliance, resolve client escalations, manage exceptions using RPA, monitor team metrics, and identify process improvements to meet SLAs.

Monitor a shared inbox, triage and route client and internal requests, enter and update data across systems, escalate missing information, and ensure timely follow-up while maintaining confidentiality.

Process high-volume credit card client requests using automated bot workflows and manual review when needed. Research across multiple systems, follow SOPs, escalate complex issues, and communicate with stakeholders to ensure accurate, timely processing and continuous process adaptation.

Investigate merchant accounts to identify and mitigate fraud and credit losses, make real-time risk decisions, coordinate remediation with internal partners, negotiate collateral and restructuring, resolve merchant inquiries, and complete special projects while calculating financial figures and communicating findings.

Sell Clover point-of-sale and business management solutions to SMBs by prospecting and generating leads, consulting with merchants and financial institutions, managing a sales territory with travel, closing deals against quotas, and maintaining strong client relationships and ethical standards.

Territory-focused B2B sales role selling Clover point-of-sale and business management solutions to SMBs. Generate and qualify leads, cold-call, build relationships with merchants and financial institutions, consult on tailored solutions, and meet quota-driven targets while representing Fiserv values.

Oversee major incident management processes to ensure swift resolutions and reduce business impact while collaborating with various departments for improvements.

Territory-focused B2B sales role selling Clover point-of-sale solutions to SMB merchants. Generate and qualify leads, cold-call, consult with merchants and financial institution partners, tailor solutions, and travel throughout the San Gabriel area to grow pipeline and close revenue-generating accounts.