ECS Email Coordinator

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

ECS Email Coordinator Job Description

Role Overview

The Email Coordinator is responsible for reviewing incoming emails from clients and internal team members, determining the appropriate department or individual for each request, accurately entering information into multiple business systems and ensuring timely routing and follow up.   

Job Responsibilities:

• Monitor and manage a shared email inbox throughout the workday.
• Read and interpret incoming emails from clients and internal team members.
• Determine the appropriate department, workflow or team member for each request.
• Navigate multiple software applications to locate clients or project information.
• Accurately enter and update data in company systems.
• Route emails and requests to the appropriate individuals while following established procedures.
• Identify missing information and escalate issues when necessary.
• Maintain confidentiality of client and company information.

Basic Qualifications

• Atleast 5 years of experience in handling issue escalation and system navigation
• Strong verbal and written English communication skills.
• Excellent attention to detail and accuracy.
• Ability to follow documented processes and standard operating procedures.
• Comfortable working across multiple systems and applications.
• Strong organizational and time-management skills.
• Ability to prioritize work in a transactional, process-driven environment.

Preferred Skills and Experience

• Previous experience in client support, operations, or payment processing.
• Proficiency of Microsoft Office products
• Familiarity with structured operational processes.
• Knowledge of credit card processing or merchant services.
• Ability to adapt quickly when processes, tools, or business priorities change.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.