Underwriting Supervisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Supervisor Credit Risk

About your role:

Credit Risk teams at Fiserv help protect the business by evaluating risk, supporting sound decisioning, and maintaining operational controls across client and merchant activities.

In this role, you will supervise a credit risk operations team responsible for day-to-day workflow execution, decision quality, and adherence to risk and compliance standards. You will help drive consistent risk-based outcomes, operational performance, and team development in support of business objectives.

What you will do

• Lead and develop an assigned credit risk operations team, which may include risk investigations, underwriting, triage, merchant review, or related workflows.
• Oversee daily workload, queue management, service levels, quality standards, and business objectives to ensure timely and accurate risk decisions.
• Coach and mentor team members, providing performance feedback, decisioning guidance, and support for career growth and development.
• Review escalated cases and complex risk scenarios, helping teams apply policies, procedures, and sound judgment to support consistent outcomes.
• Analyze operational and risk performance trends, identify root causes, and implement solutions that improve quality, efficiency, and control effectiveness.
• Partner with internal stakeholders across credit risk, operations, sales, compliance, and product teams to resolve issues, optimize processes, and support strategic initiatives.
• Maintain a strong focus on risk management, regulatory compliance, policy adherence, and operational excellence.

What you need to know

• 6–8 years of experience in credit risk operations, underwriting, Triage, merchant risk, financial risk review, or related risk operations within financial services, payments, or fintech environments.
• Experience leading teams that support merchant onboarding, underwriting, credit review, fraud review, or risk investigations.

Experience that would be great to have:

• Experience supporting process improvements, quality programs, or operational control enhancements.
• Experience partnering with compliance, sales, product, and operations leaders on risk-related initiatives.
• Ability to provide structured coaching, escalation guidance, and decision consistency across a frontline risk team.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.