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The Senior IT Cloud Operations Engineering Specialist is responsible for the development and support of Geotab’s globally distributed cloud infrastructure. This role focuses on maintaining performance, scalability, and security of cloud operations, implementing advanced automation methodologies, and integrating AI for enhancing infrastructure operations. The specialist will provide proactive 24/7 support and work closely with the Technical Services teams.

The Customer Support Technical Specialist (Bilingual - Spanish) provides technical assistance to customers through various channels, focusing on resolving issues efficiently and enhancing customer loyalty. This role includes troubleshooting GO devices, collaborating with internal teams, and contributing to documentation while maintaining a high level of customer satisfaction.

The Customer Support Technical Specialist (Bilingual - French) at Geotab provides one-call resolution for product inquiries, offers technical assistance through various channels, and collaborates with internal teams to enhance customer experience and loyalty. Responsibilities include troubleshooting devices and maintaining high customer satisfaction by resolving issues effectively.