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Processes customer orders, quotes, invoices, purchase orders, shipments, and shipping documentation using Salesforce CPQ and NetSuite. Maintains customer records, supports billing and credit issue resolution, coordinates order allocations with Sales and Operations, responds to customer inquiries, and ensures accurate, timely order-to-cash execution while collaborating with Finance, Manufacturing, and Supply Chain.

Develops and delivers Audinate’s Dante training and certification program across Latin America. Responsibilities include localizing Spanish training materials, conducting hands-on and virtual courses, creating training videos and webinars, delivering train-the-trainer sessions, recruiting certified training partners, and supporting marketing, events, sales, and market development. The role requires advanced Dante, audio engineering, networking, and AV-over-IP expertise, fluency in Spanish and English, Mexico-based residence, and up to 40% regional and international travel.

Lead architecture and platform direction across embedded devices, cloud services, and web. Translate product goals into buildable systems, reduce cross-team technical risk, improve test/automation/development processes, champion AI-assisted engineering, and remain hands-on coding when needed.

Administer and optimize global collaboration and productivity platforms, including Jira, Confluence, DocuSign, and Mural. Responsibilities include user lifecycle management, permissions, licensing, workflows, automation, integrations, platform support, troubleshooting, access reviews, vendor coordination, and system improvements. The role also supports business stakeholders, evaluates marketplace applications, and provides backup administration across other business systems.

Lead governance, risk, and compliance activities within the cybersecurity operations team. Conduct risk and third-party assessments, manage internal audits and the GRC platform, maintain risk and asset registers, support ISO 27001 audits, monitor emerging product compliance regulations, and translate obligations into requirements for cross-functional teams. Drive compliance remediation and continuous improvement while collaborating with auditors, engineers, product, legal, operations, and external stakeholders.

Own and execute regional direct sales strategy to drive OEM adoption of Dante. Develop new accounts, manage existing OEM relationships, forecast, conduct product roadmap discussions, use Salesforce/CPQ, attend trade shows, and travel ~35%.