The Role
Processes customer orders, quotes, invoices, purchase orders, shipments, and shipping documentation using Salesforce CPQ and NetSuite. Maintains customer records, supports billing and credit issue resolution, coordinates order allocations with Sales and Operations, responds to customer inquiries, and ensures accurate, timely order-to-cash execution while collaborating with Finance, Manufacturing, and Supply Chain.
Summary Generated by Built In
Find Your Connection to Endless Possibilities
Are you a Sales or Operations Administrator looking looking for the next step in your career? If the opportunity to work in a global industry leader with a diverse culture excites you, this may be the role for you.
With Audinate, you’ll find your connection to the world of sound and vision.
We lead the world in AV networking media to pioneer the way people see and hear. Our products seamlessly manage hundreds of audio and video channels with one network, making us the industry standard. You’ll find us in the largest companies and institutions like the Sydney Opera House, NFL Media Headquarters, Microsoft, and even a 900-year old cathedral featured in Harry Potter.
Our core values are the foundation of everything we do: Excellence, Courage, Integrity, Innovation, and Teamwork.
If this resonates with you, this is the place for you.
What you’ll experience with us
No matter your role, you’ll feel part of our team and contribute to pioneering the future of AV so that everyone can be seen and heard.
In addition to a competitive salary, annual bonus and equity incentive plan, you’ll be part of our diverse, values-based culture. You’ll also enjoy a range of benefits, such as flexible working (2 days per week in office), home office support, and health & life insurance coverage.
What you’ll be working on
As a Sales and Operations Administrator you will be processing orders, invoicing clients, processing shipments, following up inquiries from clients and suppliers and updating and maintaining customer records.
You'll be key contributor in supporting sales operations, maintaining data integrity, and ensuring excellent customer service throughout the order-to-cash process.
Success in this role requires attention to detail, a high level of organisation and coordination with cross-functional teams such as Sales, Manufacturing, Supply Chain and Finance.
You will
- Utilize Salesforce (CPQ) to manage opportunities, quotes and case assignments within set KPIs. Use NetSuite to process sales orders, purchase orders, issue invoices, prepare shipping documentation, and generate reports.
- Accurately process customer orders with a focus on meeting or exceeding key order fulfillment metrics such as timeliness, accuracy, and service quality.
- Ensure timely and precise billing execution in accordance with sales agreements, adhering strictly to compliance processes and internal controls.
- Deliver professional, customer-focused communication to support order updates, billing inquiries, and all customer-facing documentation.
- Coordinate with the Finance team to address and resolve credit management issues, ensuring seamless financial processing.
- Collaborate with the sales team to manage order allocations and ensure alignment between sales commitments and operations capacity.
- Perform other duties as assigned that align with your skills, qualifications, and responsibilities, supporting overall business objectives.
What we're looking for
- Diploma or Degree in Administration, Business, or a related field.
- 2–5 years of experience in a similar administrative or operations role.
- You'll be proficient with Salesforce (CPQ) and NetSuite or an equivalent ERP system
- A strong customer focus with good negotiation, and relationship-building skills and the ability to handle complex customer situations
- Self-motivated, solution-oriented, & capable of working independently with minimal supervision.
- Comfortable operating in a global team environment and collaborating across time zones and functions.
- The ability to build and maintain positive relationships across departments and engage with colleagues and clients from diverse cultural backgrounds.
- Strong communication skills in English, both verbally and in writing are key. Additional skills in Mandarin or Cantonese language would be desirable but are not essential
If you're a sales analyst or operations admin looking for an opportunity to make a difference we may be on the same wavelength.
Apply now and submit your resume and cover letter.
Skills Required
- Diploma or degree in Administration, Business, or a related field
- 2-5 years of experience in a similar administrative or operations role
- Proficiency with Salesforce CPQ and NetSuite or an equivalent ERP system
- Customer focus, negotiation skills, relationship-building skills, and ability to handle complex customer situations
- Ability to work independently with minimal supervision
- Ability to collaborate in a global team environment across time zones and functions
- Ability to build and maintain positive relationships across departments and with diverse colleagues and clients
- Strong written and verbal English communication skills
- Mandarin or Cantonese language skills
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The Company
What We Do
Audinate Group Ltd (ASX:AD8) has a vision to pioneer the future of AV. Audinate’s award winning Dante AV over IP networking solution is the worldwide leader and used extensively in the professional live sound, commercial installation, broadcast, public address, and recording industries. Dante replaces traditional analogue cables by transmitting perfectly synchronized audio and video signals across large distances, to multiple locations at once, using nothing more than an Ethernet cable. Dante technology powers products available from hundreds of leading AV manufacturers around the world. Audinate is headquartered in Australia and has regional offices in the United States, United Kingdom and Hong Kong.
