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Manage the full sales cycle for Navan’s travel, corporate card, and expense management platform, from outbound prospecting and product demonstrations through closing and post-sale transition. Generate pipeline, forecast revenue in Salesforce, meet targets, build relationships with executives, and develop business cases for small and mid-market customers. Collaborate with Marketing, Sales Development, Growth, and Account Management teams to drive revenue and successful customer adoption.

Leads People Success strategy and programs for go-to-market functions, partnering with executives on organizational design, talent management, workforce planning, employee relations, compensation, engagement, and retention. Manages a global People Success team, uses people analytics to guide decisions, coaches managers and employees, facilitates workshops, and drives scalable employee experience initiatives in a rapidly changing environment.

Leads People Success for go-to-market functions by partnering with executives on organizational design, talent management, workforce planning, employee relations, compensation, engagement, and retention. Manages a global People team, develops and implements people strategies and programs, uses workforce analytics to identify trends, coaches managers and employees, facilitates workshops, and supports organizational growth and change.

Own and improve global capacity models, forecasting, scheduling, shrinkage tracking, and hiring plans for a premium 24/7 support operation. Use Genesys Cloud, AI, automation, scripting, and custom algorithms to optimize synchronous and asynchronous workloads across regions. Validate models with dashboards and system outputs, configure workforce management systems, and communicate staffing recommendations to operations leaders and recruiting.

Own the vision, strategy, and roadmap for Navan Expense Policy. Lead policy engine development from concept through launch, build AI-powered compliance and auditing capabilities, collaborate with engineering, design, legal, and GTM teams, conduct market research, define success metrics, and drive customer-focused product improvements.

Design, build, and maintain high-throughput, low-latency backend APIs and microservices for flight search, booking, payments. Own features end-to-end, ensure resiliency with testing and observability, collaborate with cross-functional partners, and modernize cloud-native systems at scale.

Manage deal structuring, pricing, quoting, contract negotiations, and financial oversight throughout the sales process. Partner with sales, legal, finance, revenue, product, and operations teams to support complex deals, enforce commercial policies, optimize revenue and profitability, reduce sales cycle times, and improve deal review processes, metrics, and operational consistency.

Lead Navan’s domestic and global M&A strategy, execution, deal modeling, investment partnerships, and post-merger integration. Partner with senior leaders and cross-functional teams to evaluate complex business opportunities, support executive and board decisions, refine competitive intelligence, and build the Corporate Development function. Responsibilities include valuation, synergy, growth and funding analysis, minority investment execution, PMI playbooks, and team development.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Drive strategic, cross-functional business operations initiatives from concept through execution. Solve complex systems and process problems, analyze business data using Excel and SQL, develop actionable recommendations, manage stakeholder alignment, and guide organizational change. The role requires influencing teams without direct authority, balancing strategic goals with technical and financial constraints, and designing scalable operational processes in a fast-paced environment.