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Leads software engineering teams delivering scalable, secure SaaS healthcare platforms. Responsibilities include team development, architecture, coding standards, quality practices, release execution, cloud systems, AI-assisted engineering, DevOps, CI/CD, Agile processes, resource planning, and cross-functional collaboration. The role requires hands-on technical leadership, offshore and onshore team management, continuous improvement, and communication with executive stakeholders.

Leads the executive relationship and customer success strategy for a major healthcare enterprise customer. Owns value realization, governance, revenue cycle performance, executive business reviews, strategic planning, risk mitigation, and resolution of high-impact issues. Aligns cross-functional teams, translates operational and financial data into recommendations, and advances customer value through process improvement, analytics, automation, and technology. The role requires executive presence, deep healthcare revenue cycle expertise, and up to 50% domestic travel.

Supports healthcare technology sales by researching and qualifying prospects, developing new business opportunities, conducting outreach, updating Salesforce, tracking KPIs, monitoring industry trends, and assisting the sales team throughout the sales cycle. The role requires strong communication, organization, self-motivation, prospecting ability, and willingness to travel domestically up to 25%.

Build production-ready AI applications, agents, automation, and developer tools for customer implementations. Develop AI-powered data conversion, testing, configuration, and workflow solutions using LLMs and AWS technologies. Collaborate with Implementation, Engineering, QA, and DevOps teams to integrate solutions into CI/CD pipelines, evaluate emerging AI capabilities, and optimize system reliability, accuracy, and scalability.

Leads customer financial operations, including billing, collections, deal desk, revenue operations, pricing governance, and revenue-cycle optimization. Builds executive customer relationships, resolves escalated financial issues, analyzes KPIs, improves cash flow and revenue realization, and partners with sales, finance, legal, and operations on complex deals. Manages and develops billing and collections teams while implementing scalable processes, automation, and training programs.

Manages customer accounts receivable, conducts collection and payment-status calls, answers customer billing questions, resolves payment issues and disputes, and collaborates with operations and customer support teams. The role requires strong communication, organization, problem-solving, math, and customer-service skills, along with proficiency in Microsoft Word and intermediate to advanced Excel.

Leads end-to-end healthcare technology implementations from kickoff through go-live and stabilization. Owns scope, timelines, risks, quality, customer satisfaction, governance, and cross-functional accountability. Coordinates technical integrations, conversion files, HL7 interfaces, EDI payer enrollment, claims and eligibility testing, training, readiness, and support. Serves as the primary customer contact while improving implementation processes and managing diverse internal and external stakeholders.

Analyze self-funded health plan claims, costs, renewals, budgets, stop-loss coverage, and compliance. Manage benefits vendors and support open enrollment. Expand into compensation analysis, including market pricing, job architecture, pay structures, merit cycles, pay equity, and salary ranges. Build financial models and reports, automate processes, and present recommendations to HR, Finance, and executive stakeholders while protecting confidential data.

Leads the IT Systems Engineering organization supporting healthcare SaaS infrastructure across on-premises datacenters and Azure and AWS cloud environments. Responsibilities include infrastructure architecture, Linux systems engineering, team leadership, automation, Infrastructure as Code, Kubernetes and container platforms, security, reliability, monitoring, disaster recovery, incident response, and modernization. The role establishes technical roadmaps and standards, develops engineering talent, and participates in a 24x7 leadership on-call rotation.

Leads complex technology and cross-functional projects from initiation through completion. Manages plans, timelines, budgets, resources, risks, dependencies, stakeholder communication, documentation, and status reporting across Product, Engineering, Sales, Marketing, Finance, HR, and Operations. Uses AI-enabled tools to improve project tracking, reporting, documentation, and workflow automation while coordinating multiple concurrent initiatives.