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Support sales activation and onboarding by assisting with account/product activation, email domain setup, number ordering, billing configuration, CPQ price updates, Salesforce customer creation, and operational process improvements under supervision.

Lead onboarding and implementation of AgentOS and Infobip SaaS/AI solutions; act as product SME and liaison; drive adoption, expansion, training, analytics-led consulting, and track KPIs to deliver measurable customer value.

The Solutions Engineer designs and delivers technical solutions for customer deployments, integrations, and implementations. Responsibilities include gathering requirements, integrating APIs and SFTP solutions, conducting demos and proofs of concept, creating technical documentation, handling security questionnaires, and ensuring projects meet scope, budget, and timelines. The role partners with sales, product, solution architecture, and regional teams while maintaining customer satisfaction and identifying innovative use cases.

The Key Account Executive will identify new business opportunities, manage sales processes, mentor team members, and negotiate contracts to close deals.

Execute outbound prospecting to generate qualified meetings and pipeline across assigned regions. Use email, phone, LinkedIn, Salesforce and outreach tools to research targets, maintain CRM data, collaborate with Sales and Marketing, and leverage AI tools to improve productivity and conversion while participating in onboarding and coaching.

Lead regional telecom go-to-market and growth initiatives for SaaS, CPaaS, services, and emerging telecom solutions. Collaborate with HQ, Sales, Product, Marketing and Partnerships to build pipeline, increase adoption, run regional sales and cross-sell campaigns, represent Infobip at industry events, and support strategic account planning through market analysis and solution execution.

As an Account Manager, you'll grow and retain Tier 1 customers by understanding their needs, driving growth, and coordinating with internal teams for technical support and account optimization.

The Business Development Representative will be the first contact for prospective clients, responsible for identifying and qualifying leads, and nurturing them to build a strong sales pipeline through various communication channels.

Serve as a trusted advisor for enterprise SaaS customers to drive adoption, retention, and growth. Build relationships, coordinate cross-functional teams, define adoption/expansion plans, analyze usage data (e.g., Amplitude), run onboarding and demos, mitigate account risks, ensure renewals, and identify cross-sell opportunities while maintaining customer satisfaction and meeting KPIs.

As a Senior Customer Success Executive, you will drive product adoption, retention, and growth for strategic SaaS customers, managing C-level relationships and ensuring a world-class experience.