Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
The Customer Success Executive is an individual contributor role in regional structure, with a direct reporting line towards Customer Success Chapter Lead and indirect reporting line to Squad Team Lead. The Customer Success Executive is focused on Enterprise and Digital Native SaaS customers (Segments A, Ar, B). This role requires expertise in mid to large-scale SaaS at both business and operational level, with an advanced technical understanding of SaaS solutions. The role is technically savvy with a strong drive-in achieving business results.
The Customer Success Executive is fostering healthy working relationships across Squads. The purpose of this role is to be a trusted advisor to customers and ensure success through adoption and retention. While partnering with Squad members and other internal cross-functional teams, Customer Success Executive must understand customer goals, key performance metrics, and exceed those goals throughout customer life cycle. Conducting administration tasks related to technical projects, setup and maintenance come with it. The top priority for this role is to develop positive customer experience while sustaining business growth and profitability by maximizing value.
Role SummaryCustomer Success Executive help customers onboard, adopt, and realize value from AgentOS, Infobip’s SaaS and Agentic AI solutions in Korea and beyond.
What You’ll Do- Lead customer onboarding and implementation of AgentOS and Infobip’s SaaS and Agentic AI solutions from discovery to go-live.
- Act as the subject-matter expert for AgentOS and the key liaison between Unfix (HQ Product) and Squad (regional Sales) on product feedback, priorities, and enablement.
- Support customer adoption and expansion within the Infobip ecosystem, and coordinate with technical and sales teams on customer integrations, use case design, testing, and troubleshooting.
- Partner with AEs, CGEs, Solution Engineering, Product, and other teams to drive expansion in existing accounts and support new-logo acquisition.
- Deliver customer training, workshops, and reusable enablement materials.
- Provide data-driven consulting on segmentation, funnel analysis, cohort analysis, and A/B testing.
- Track onboarding progress, risks, and customer KPIs to drive measurable business outcomes.
- 3+ years of customer-facing experience in SaaS, AI, digital services, or B2B solution selling.
- Strong understanding of the AI, SaaS, and internet industries, and how they operate.
- Experience managing multiple onboarding or implementation projects.
- Ability to explain technical concepts clearly to customers.
- Strong analytical skills with experience in funnel, segmentation, cohort, or similar analysis.
- Business-level English communication skills.
- Experience with Customer Data Platforms, ROI analysis, growth, or data analysis tools is preferred.
- Experience with GA4, Mixpanel, CleverTap, MoEngage, Iterable, Insider, Adobe Analytics, Marketo, Salesforce Marketing Cloud, Zendesk, Freshdesk, or similar software tools is a plus.
- Strong documentation, communication, logical thinking, teamwork, and cross-functional collaboration skills across departments and markets.
- Strong gross profit (GP) growth and contribution from AgentOS, SaaS, and AI solutions.
- Higher customer satisfaction, adoption, expansion, and growth on the Infobip platform.
- Clear alignment between Unfix and Squad to support GP execution.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-EK1Skills Required
- 3+ years of customer-facing experience in SaaS, AI, digital services, or B2B solution selling
- Advanced technical understanding of SaaS solutions and ability to explain technical concepts to customers
- Experience managing multiple onboarding or implementation projects
- Strong analytical skills with experience in funnel, segmentation, cohort, or similar analysis
- Business-level English communication skills
- Experience with Customer Data Platforms, ROI analysis, growth, or data analysis tools
- Experience with GA4, Mixpanel, CleverTap, MoEngage, Iterable, Insider, Adobe Analytics, Marketo, Salesforce Marketing Cloud, Zendesk, or Freshdesk
- Strong documentation, communication, logical thinking, teamwork, and cross-functional collaboration skills
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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