Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Senior Customer Success Executive, you will be a trusted advisor for our most strategic Enterprise and Digital Native SaaS customers (Segments A, Ar, B). Your mission is to ensure their success by driving product adoption, retention, and long-term growth.
In this role, you will navigate a complex, high-impact environment, combining technical savvy with a strong business drive. You will partner with cross-functional squads to understand customer goals and exceed their expectations throughout their entire lifecycle, ensuring a world-class experience while maximizing business value and profitability.
What you’ll do
- Build and maintain trusted, C-level relationships with Tier 1 accounts to drive overall health, retention, and expansion.
- Act as the focal point for all SaaS matters, orchestrating internal resources to maximize product adoption and platform usage.
- Define and execute strategic success plans, including 90-day adoption roadmaps and long-term growth strategies.
- Analyze customer data and portal behavior to identify feature utilization opportunities and decrease time-to-value.
- Proactively monitor and mitigate health risks, ensuring high renewal rates and customer satisfaction.
- Identify and close cross-sell and upsell opportunities in collaboration with Account Executives and Growth teams.
- Act as the "Voice of the Customer" for our Product organization, sharing feedback to influence the SaaS roadmap.
- Mentor junior team members, guiding them on churn prevention, usage analysis, and best practices.
- Drive customer participation in webinars, case studies, and industry events to turn clients into Infobip advocates.
What makes you a strong fit
- Minimum 7 years of experience in B2B Enterprise Key Account Management, Customer Success, or Consultancy.
- Proven track record in customer retention and growth within the SaaS industry.
- Expertise in managing and presenting to C-level stakeholders.
- Deep understanding of the Customer Journey and a passion for customer satisfaction.
- Strong analytical skills with a systematic approach to complex problem-solving.
- Exceptional networking and relationship-building abilities.
- Self-driven professional, comfortable working independently and as part of a global team.
- Full professional proficiency in English (written and verbal).
- Bachelor’s degree in Business, IT, Telecommunications, or a related field.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-DM1Skills Required
- Minimum 7 years of experience in B2B Enterprise Key Account Management, Customer Success, or Consultancy
- Proven track record in customer retention and growth within the SaaS industry
- Expertise in managing and presenting to C-level stakeholders
- Deep understanding of the Customer Journey and a passion for customer satisfaction
- Strong analytical skills with a systematic approach to complex problem-solving
- Exceptional networking and relationship-building abilities
- Self-driven professional, comfortable working independently and as part of a global team
- Full professional proficiency in English (written and verbal)
- Bachelor's degree in Business, IT, Telecommunications, or a related field
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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