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Manage self-service customer inquiries to ensure satisfaction and growth, educate users on product value, drive adoption and retention, identify upsell opportunities, collaborate with product and cross-functional teams to improve UX and workflows, and support sales efforts by building relationships and generating new business.

Provide first-line customer support for Infobip's CPaaS, document processes, assist with registration management, support traffic control and troubleshooting, identify process improvements, learn internal tools, and participate in mentorship under supervision.

Manage and grow a predefined portfolio of Tier 1 wholesale clients across LATAM, lead commercial negotiations on pricing/routes/volumes, protect revenue and margin, identify cross-sell opportunities, monitor messaging traffic and coordinate with internal teams and Customer Success to meet client expectations and quarterly targets.

Manage self-service customers through email and tickets, analyze customer data to identify risks and growth opportunities, collaborate with marketing and sales to improve lead quality and conversions, and contribute to process improvements and upsell/cross-sell efforts.

Manage self-service customers via email and support tickets, monitor interactions, analyze data to identify risks and growth opportunities, perform upsells/cross-sells, collaborate with sales and marketing to improve lead quality and conversion, and drive process improvements.

Respond to inbound leads quickly, qualify prospects via calls and chat, route and enrich leads, set high-quality meetings for Account Executives, maintain Salesforce data, collaborate with Marketing, and continuously learn Infobip products.

Manage self-service customers to ensure success with digital products via email, tickets, and meetings. Monitor interactions and analyze data to identify risks, opportunities, and hand off leads. Collaborate with marketing, sales, and internal teams to improve processes, drive lead quality, and increase conversions through upsells and cross-sells.

Execute outbound prospecting across target accounts using email, phone, LinkedIn, and digital channels. Research accounts and stakeholders, generate qualified meetings for Account Executives, maintain accurate data in Salesforce and outreach platforms, and leverage AI and automation to improve productivity. Collaborate with regional sales teams and follow qualification standards and outreach best practices while continuously learning Infobip products and use cases.

Manage and support self-service customers, respond to inquiries, analyze customer data to surface leads, identify risks and growth opportunities, collaborate with marketing and sales to improve lead quality and conversion, and contribute to self-service process improvements.

The Account Executive identifies and closes new business opportunities, manages client relationships, and develops tailored solution proposals while collaborating with internal teams.