Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Job Summary**
We are seeking a highly motivated and detail-oriented CPaaS Intern to join our team in Brazil. This role provides an excellent opportunity to gain hands-on experience in the CPaaS industry, supporting our customer base and contributing to the efficiency of our operations.
Job Responsibilities**
* Provide first-line customer support for Infobip's CPaaS solutions, addressing inquiries and resolving basic technical issues.
* Document existing processes and workflows related to customer support and CPaaS operations.
* Identify opportunities for process optimization and contribute to the implementation of improvements.
* Assist with registration management for new and existing clients, ensuring data accuracy and compliance.
* Learn and utilize various internal tools and platforms relevant to CPaaS operations and customer support.
* Support traffic control and traffic management activities, ensuring smooth and efficient service delivery.
* Participate in troubleshooting efforts to diagnose and resolve more complex technical issues under supervision.
* Engage in mentorship opportunities, learning from experienced professionals within the Infobip team.
Job Qualifications**
* Strong interest in Customer Support and the CPaaS industry.
* Basic understanding of Process Documentation and Process Optimization principles.
* Ability to learn and adapt to new Tool Knowledge quickly.
* Excellent attention to detail for Registration Management tasks.
* Proactive and eager to learn about Traffic Control and Traffic Management.
* Demonstrated ability to assist with Troubleshooting technical issues.
* Strong communication and interpersonal skills.
* Currently enrolled in a relevant Bachelor's degree program (e.g., Computer Science, Engineering, Business Administration).
* Fluency in English and Portuguese.eleco
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-VF1Skills Required
- Strong interest in Customer Support and the CPaaS industry
- Basic understanding of process documentation and process optimization principles
- Ability to learn and adapt to new tools and platforms quickly
- Excellent attention to detail for registration management tasks
- Proactive and eager to learn about traffic control and traffic management
- Demonstrated ability to assist with troubleshooting technical issues
- Strong communication and interpersonal skills
- Currently enrolled in a relevant Bachelor's degree program (e.g., Computer Science, Engineering, Business Administration)
- Fluency in English and Portuguese
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
-
Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
-
Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
-
Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
Gallery
