Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Purpose:
As a Digital Customer Success Associate, you will play a vital role in managing self-service customers and ensuring their success with our digital products and services. Your responsibilities will include responding to customer requests, identifying opportunities for growth, and collaborating with internal teams to enhance the self-service
experience. Additionally, you will be actively involved in analyzing data to identify potential leads for the sales department.
Overall, the Digital Customer Success Associate role requires a proactive and analytical approach to ensure the success of self-service
customers and drive continuous improvement in lead generation and conversion processes. Strong communication skills, attention to detail,
and the ability to collaborate effectively with internal teams are essential for success in this role.
Key responsibilities:
• Manage Self-Service Customers: Actively engage with self-service customers to ensure their needs are met and they achieve success using our digital products and services.
• Minimize Risks and Identify Growth Opportunities: Monitor self-service customer interactions to identify potential risks and opportunities for growth. Proactively address issues and capitalize on opportunities to enhance customer satisfaction and retention.
• Respond to Self-Service Customer Requests: Promptly respond to inquiries and requests from self-service customers, providing
assistance and guidance as needed to resolve issues and address concerns.
• Contribute to Self-Service Improvements: Collaborate with more experienced colleagues to identify areas for improvement in self-service processes and customer experience. Actively participate in implementing enhancements to drive greater efficiency and effectiveness.
• Drive Continuous Improvement in Lead Quality and Conversion Rates: Work closely with internal teams, including marketing and sales,
to optimize lead quality and conversion rates within the self-service customer segment. Provide insights and recommendations based on customer data analysis to improve marketing-to-self-service and self-service-to-sales conversion funnels.
• Analyze Data from Self-Service Customers: Utilize data analysis techniques to extract insights from self-service customer interactions and behaviors. Identify potential leads within the self-service segment and prepare these leads for handoff to the sales department.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Skills Required
- Strong communication skills
- Attention to detail
- Ability to collaborate effectively with internal teams
- Proactive and analytical approach
- Experience or ability to analyze customer data to identify leads
- Responding promptly to customer requests and resolving issues
- Experience managing or engaging self-service customers
- Ability to provide insights to improve lead quality and conversion
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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