Customer Success/ Sales Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates?

If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Associate in Toronto, Canada.

You’ll have the opportunity to learn from experienced professionals, develop your skills, work with global customers, and follow a clear career path toward future growth in sales and business development. This is a great first step toward a long-term career, with opportunities for continuous development and progression.

What you'll do

• Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.
• Building strong relationships and generating new business opportunities for the Infobip sales team.
• Educating the customer base on the nuances of the product to unlock value.
• Finding ways to increase user adoption/activation.
• Actively suggesting how to improve UX on Self Service.
• Retaining current customers and analyzing their consumption.
• Having an excellent overview of business, competition, and latest industry trends.
• Engaging and collaborating with different teams to optimize Self-service workflow.
• Creating flows and resolving frictions in Self-service by working closely with Product team.

What makes you a strong fit:

• Minimum 1 year proven experience in similar roles.
• Strong communication and interpersonal skills.
• Strong analytical and organizational skills, with a systematic approach to problems.
• Strong presentation and demo skills - able to articulate technical solutions and ROI to both technical and non-technical stakeholders.
• A proficient user of Excel.
• Highly fluent in English, both spoken and written.
• Ideally proficiency in any additional languages, like French or Spanish.
• Strong networking & relationship building skills.
• Interest in working with multi-divisional, multi-geographical customers.
• Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities.
• You are familiar with AI tools.

Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Additional Information

Salary Range: $53,000-$70,000 CAD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible to receive an annual bonus, based on both individual and company performance.

Benefits & Perks: Medical, Dental, and Vision insurance via Empire Life; Life, Accidental Death & Dismemberment (AD&D), and Critical Illness insurance; Short-term and long-term disability insurance; RRSP plan with company match; Wellness Allowance of up to $500 CAD/year, prorated based on hire date; PTO: twenty-three (23) vacation days per year and nine (9) healthcare/sick days per year, prorated in the first year; Additional leave time for major life events and other circumstances; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually; $75 CAD/month Work From Home/Internet stipend.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.