Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
As a Digital Customer Success Associate, you’ll learn how to manage self-service customers, ensuring they effectively use our digital products. You’ll engage with customers via email, handle tickets, join meetings (English required), and perform upsells or cross-sells to increase customer value.
Your role will involve monitoring customer interactions, analyzing data to identify risks and opportunities, and collaborating with teams to improve processes. You’ll also work closely with marketing and sales to enhance lead quality and conversion rates.
Responsibilities:
- Manage Self-Service Customers: Engage with self-service customers to ensure they achieve success using our digital products.
- Minimize Risks and Identify Growth Opportunities: Monitor customer interactions to identify risks and growth opportunities, proactively addressing issues to enhance satisfaction and retention.
- Respond to Customer Inquiries: Promptly respond to customer requests and provide guidance to resolve issues.
- Contribute to Process Improvement: Collaborate with colleagues to enhance self-service processes and customer experience.
- Drive Lead Quality and Conversion Rates: Work closely with marketing and sales teams to improve lead quality and optimize conversion rates within the self-service customer segment.
- Data Analysis: Analyze customer data to extract insights and identify leads for handoff to the sales team.
Requirements:
- Strong communication skills (English required)
- Analytical and proactive mindset
- 1-3 years in Customer-facing sales/support roles
- Interest in growing into direct customer-facing commercial roles.
- Willing to learn SaaS solutions / Digital products
- Collaborative profile
- Data analysis skills to monitor customer interactions and identify opportunities
Nice to have:
- Knowledge of upselling and cross-selling strategies
- Familiarity with SaaS or digital product environments.
- Technical support, IT services, telecom, or contact center experience
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Skills Required
- Strong communication skills (English)
- Analytical and proactive mindset
- 1-3 years in customer-facing sales/support roles
- Interest in growing into direct customer-facing commercial roles
- Willingness to learn SaaS solutions and digital products
- Collaborative profile
- Data analysis skills to monitor customer interactions and identify opportunities
- Knowledge of upselling and cross-selling strategies
- Familiarity with SaaS or digital product environments
- Technical support, IT services, telecom, or contact center experience
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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