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Lead and scale India-based Professional Services teams (Solutions Architects and Custom App/Script Engineers). Oversee Scrum delivery, drive service growth, implement complex integrations/migrations (AD/Okta to JumpCloud), improve processes, and collaborate with global stakeholders to ensure adoption, retention, and operational excellence.

Own program management for the Security organization: enforce operating standards, manage intake and triage, produce status and capacity reporting, track interruption work, prioritize projects, partner with AI engineering to refine AI-assisted PM systems, evolve processes, and represent security PM practices across the company.

Manage day-to-day legal operations for commercial contracts, compliance, and international subsidiary governance. Maintain contract and due diligence databases, oversee signature processes, support M&A, financings, IP portfolio and stock plan administration, analyze contractual risk, and improve legal workflows in a remote, AI-forward environment.

Provide pre-sales technical expertise across Southeast Asia: deliver tailored demos, consult on identity and device management, enable partners, assist trial setup, assess readiness for sales cycles, and surface product feedback for improvements.

Manage a $3M+ North America book of business to drive renewals, expansions, and adoption. Collaborate with CSM, Renewals, Marketing, Product, and Support to resolve escalations, forecast pipeline, and meet Net ARR and renewal KPIs while working NA-aligned hours from India.

The Staff Product Manager will lead the strategy for JumpCloud's SSO and Identity Integrations, focusing on passwordless innovation, AI integration, and strategic partnerships. Responsibilities include overseeing automated provisioning, enhancing IT operations, and representing JumpCloud in global identity standards forums.