Enterprise Implementation Project Managers are responsible for driving the successful, rapid, and seamless implementation of JumpCloud’s high-profile commercial and enterprise customers. In this role, you will lead both internal and external project management and communication to ensure our largest and most strategic clients realize immediate value and experience world-class onboarding. You will serve as the primary advisor and project lead during the customer implementation lifecycle, partnering closely with Customer Success, Support, Professional Services, Sales, Solutions Engineering, and Product teams to deliver an exceptional end-to-end experience.
What you’ll be doing:
Enterprise Implementation & Orchestration: Lead cross-functional onboarding engagements for commercial and enterprise customers, managing timelines, technical dependencies, and strategic milestones from post-sale through full adoption.
Project Governance & Communication: Establish transparent project plans, governance frameworks, and regular communication cadences (status updates, executive QBRs) with both internal teams and customer stakeholders.
Customer Experience Excellence: Deliver an extraordinary, white-glove onboarding experience that drives high satisfaction, accelerates time-to-value, and establishes long-term customer health.
Cross-Functional Alignment: Coordinate closely with Sales, Customer Success, Technical Support, and Product Engineering to resolve blockers, mitigate deployment risks, and align on customer requirements.
Risk Mitigation & Issue Resolution: Proactively identify potential deployment bottlenecks or technical risks, developing swift mitigation strategies to keep implementations on track.
On-Site Engagement & Travel: Travel as needed to meet with key enterprise customer stakeholders on-site to build trust, facilitate alignment workshops, and foster executive relationships.
Process Optimization: Continuously refine and scale JumpCloud’s onboarding playbooks, tools, and methodologies based on customer feedback and operational insights.
We’re looking for:
Proven Experience: 5+ years of experience in enterprise onboarding, implementation, project management, or technical account management in a fast-paced B2B SaaS environment.
Exceptional Communication & Interpersonal Skills: Outstanding written, verbal, and presentation skills with a demonstrated ability to influence and build trust with executive stakeholders and technical teams alike.
Rigorous Organizational Skills: Strong project management discipline, with a track record of managing multiple complex, high-stakes enterprise projects simultaneously without compromising quality.
Technical & Domain Aptitude: Solid understanding of enterprise IT, identity management, cybersecurity, or cloud infrastructure environments.
Customer-Centric Mindset: A passion for solving customer challenges, advocating for their needs, and driving customer success.
Willingness to Travel: Ability and willingness to travel up to 25% (or as required) to meet with key enterprise clients on-site.
SaaS Cultural Fit: Someone who thrives in a fast-moving, rapidly growing environment and brings energy, structure, and adaptability to every customer interaction.
Preferred Qualifications:
Experience working with Identity and Access Management (IAM), Directory Services, or Device Management solutions
Experience in enterprise customer-facing management consulting or professional services
#LI-PS1
Skills Required
- 5+ years enterprise onboarding, implementation, project management, or technical account management in B2B SaaS
- Outstanding written, verbal, and presentation skills; ability to influence executive stakeholders
- Strong project management discipline; manage multiple complex enterprise projects simultaneously
- Solid understanding of enterprise IT, identity management, cybersecurity, or cloud infrastructure
- Ability and willingness to travel up to 25%
- Located in and authorized to work in India
- Fluent spoken and written English
- Experience with Identity and Access Management (IAM), Directory Services, or Device Management solutions
- Experience in enterprise customer-facing management consulting or professional services
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — U.S. offerings include day-one medical, dental, and vision coverage plus HSA options, EAP mental-health support, and medical travel where applicable, signaling a robust core health package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid sick time, holidays, and highlighted parental leave point to wide-ranging time-off provisions that support work-life needs.
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Parental & Family Support — Parental leave and U.S. dependent care FSA are emphasized, indicating targeted support for families alongside remote-first flexibility.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
