The HR Generalist will support the HR Business Partners within our US and LATAM regions by being the first point of contact for employee relations concerns, coordinating HRBP-led programs and projects, supporting performance and engagement cycles, and providing data and reporting insights. This role strengthens HRBP capacity by ensuring consistent employee support and high-quality execution across teams.
What You'll be Doing:
Review information in-take from the HRBP Agent (AI agent for performance management)
Partner with leaders to ensure HRBP Agent guidance is followed, accurate, and following regional legal considerations
Escalate complex cases to the HRBP
Support follow-up actions, manager communication, and closure tracking
Maintain confidentiality and ensure timely responsiveness
Support performance management cycles, goal setting, and review coordination
Assist in compensation cycle preparation and data consolidation
Coordinate engagement initiatives, surveys, and action plans
Contribute to global culture-building, and HR projects & programs
Manage internal team transfers from start to finish, including documentation and handoffs
Support onboarding experience alongside TA & HR Ops
Coordinate with hiring managers for role readiness, buddy assignment, and team integration
Conduct new hire check-ins and pulse-feedback collection
Conduct exit interviews for roles as needed based on role level, impact to the org on the employee leaving, etc.
Track headcount, hiring, and attrition trends using the Global Workforce Intelligence dashboard to align with location strategies
Prepare quarterly HR dashboards for business reviews, using data to highlight key patterns, tell compelling stories, and deliver actionable recommendations to HRBPs
Review employee exit data to extract trends, deliver insights, and recommend strategies to improve retention
Partner with HR Ops to ensure HRIS accuracy for org charts, reporting lines, promotions, and department codes across assigned business units
Develop understanding of Business org structure, roles, leveling, and skill frameworks
Participate in workforce discussions and project meetings as required
Support HRBP with data, documentation, and insights related to teams
Employee Relations
HRBP Projects & Program Execution
Onboarding and Offboarding Coordination (Non-ops)
Data, Reporting & Insights
Business Exposure
What We're Looking for:
3 years of experience in HR coordination or people programs
Strong communication, stakeholder management, and follow-through
High attention to detail with the ability to handle confidential information
Ability to work independently and manage multiple priorities
Interest in developing HRBP skills and learning the engineering business
Preferably someone with experience of multiple geographies
Understanding how different areas of the business operate i.e. GTM / Engineering / Corporate etc. and adapting approach to your stakeholders
Advanced Excel/Google Sheets skills and experience working with HRIS data and interest in AI development
Experience supporting remote-first teams across multiple regions
#LI-MH1
Skills Required
- 3 years of experience in HR coordination or people programs
- Authorization to work in Mexico and located in Mexico
- Fluent English (speak and write)
- Advanced Excel/Google Sheets skills
- Experience working with HRIS data
- Experience supporting remote-first teams across multiple regions
- Strong communication, stakeholder management, and follow-through
- High attention to detail and ability to handle confidential information
- Ability to work independently and manage multiple priorities
- Preferably experience across multiple geographies
- Interest in developing HRBP skills and learning the engineering business
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
-
Healthcare Strength — U.S. offerings include day-one medical, dental, and vision coverage plus HSA options, EAP mental-health support, and medical travel where applicable, signaling a robust core health package.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, paid sick time, holidays, and highlighted parental leave point to wide-ranging time-off provisions that support work-life needs.
-
Parental & Family Support — Parental leave and U.S. dependent care FSA are emphasized, indicating targeted support for families alongside remote-first flexibility.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
Gallery
JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
