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The Technical Support Specialist provides immediate responses to customer inquiries and technical support for custom development and performance issues. Responsibilities include producing training materials, engaging in on-site training and implementations, creating technical documentation, and improving customer satisfaction. The role also requires troubleshooting and providing best practices guidance in technical areas, as well as participating in a 24-hour on-call service.

The Technical Project Manager will lead the implementation of projects, ensuring on-time completion and adherence to budgetary constraints. They'll engage with stakeholders, manage project plans, scope, and report outcomes while ensuring quality and cost-effectiveness. Responsibilities include maintaining project documentation, managing relationships with implementation partners, and guiding teams throughout the project lifecycle.

The Senior Platform Engineer will automate and optimize the Software Development Lifecycle (SDLC) using Infrastructure as Code, manage Kubernetes clusters, handle networking and security with tools like HashiCorp Vault, optimize CI/CD pipelines, and drive continuous improvement in DevOps practices.