Technical Specialist
Location - UK
Type of Work - Office based
Role Overview
The Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of InterSystems healthcare applications and related products.
The Technical Specialist will be responsible for site specific software development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.
The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.
Key Responsibilities
- Management
- Liaise with client or business analyst in regard to on-going enhancement requests
- Liaise with client or business analyst on any requests for new or modified reports
- Advise and assist Project Managers during implementation
- Manage the resolution of any outstanding acceptance issues before and after project go-live
- Operational
- Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversions
- Provide technical support for troubleshooting and performance analysis for related areas
- Support and testing of all InterSystems related utilities, e.g. patching tool, print service etc.
- Production of training materials for technical courses such as system custom development or reporting
- Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications
- Responsible for participating in on-site technical training
- Responsible for participating in on-site technical implementations
- Responsible for participating in the 24 hour extended support service
Experience/Qualification Required
- Essential
- Knowledge of web oriented languages, including HTML, and Java script.
- Experience with SQL, data analysis and database methodologies
- Ability to design and write technical documents
- Well versed in Internet / Intranet concepts
- Experienced in client-focused interaction
- Proven ability to lead and deliver results as required within specific time frames.
- Good presentation and communication skills
- Ability to conduct training and develop training materials
- Ability to work within a team in a multi-cultural environment
- Available for work outside of office hours and willingness to travel
- Passion for learning new technologies and applications
- Desirable
- HL7 programming experience
Key Characteristics
- Essential
- Technical Ability: Demonstrates facility with software development, programming, and/or applications; enjoys working with and analyzing complex data and developing software solutions
- Innovative Problem Solving: Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships
- Interpersonal Social Skills: Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging
- Efficiency and Attention to Detail: Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy
- Desirable
- Independence/Self-Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/her
Education & Training
- Essential
- University degree or equivalent work experience
- University degree or equivalent work experience
- Desirable
- Experience with InterSystems technology and healthcare systems highly desirable
- Knowledge of Health Information Exchange (HIE) standards and best practices
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
