Project Manager - Services (UK)
Location - Windsor / Edinburgh, UK
Type of Work - Office based
Role Summary
The Project Manager will lead the planning, coordination, and execution of TrakCare and IntelliCare upgrade projects across the United Kingdom and Ireland, as well as coordination of definition, quoting and delivering of additional service developments. This role is responsible for ensuring project readiness and driving quality outcomes across a growing pipeline of upgrade and enhancement work. The Project Manager will play a key role in increasing delivery capacity, aligning internal and customer stakeholders, and ensuring that post-upgrade feature adoption is realised.
Key Responsibilities
- Own the Upgrade Pipeline: Maintain oversight of the full upgrade queue across all regional customers. Prioritise, sequence, and track progress against delivery plans.
- Ensure Project Readiness: Coordinate with customers, Support, Development, and other stakeholders to ensure all prerequisites – such as environments, test plans/scripts, resources, and approvals – are in place prior to execution.
- Increase Upgrade Throughput: Identify and implement improvements to project execution, reduce bottlenecks, and scale delivery capacity to meet growing demand.
- Drive Quality Outcomes: Ensure upgrades are delivered to a high standard, with minimal disruption and clear benefits to the customer.
- Align on Desired Outcomes: Facilitate clear understanding and documentation of the outcomes customers expect from each upgrade, and ensure delivery efforts align to those expectations, including co-ordinating post-upgrade resourcing.
- Ensure Feature Adoption Post-Upgrade: Work cross-functionally and cross-departmentally to follow up after go-live, ensuring new features are properly configured and delivering value.
- Liaise Across Teams: In regard to upgrades, act as the central coordination point between Support, Account Management, Application and Technical teams, ensuring seamless communication and accountability
Experience/Qualification Required
- Proven experience in program or project management within enterprise software in healthcare or EHR environments.
- Deep understanding of upgrade delivery cycles and post-deployment adoption challenges.
- Strong leadership and people management skills.
- Excellent stakeholder management, communication, and coordination abilities.
- Ability to drive process improvement and scale operational delivery.
- Familiarity with TrakCare or similar clinical systems is essential.
- Project Management certification (e.g. PMP, PRINCE2) preferred
AI Competencies
- Familiarity with AI-enabled productivity tools, such as Microsoft Copilot, for supporting project planning, meeting summaries, documentation, risk identification, and progress reporting.
- Awareness of responsible AI principles, including data privacy, information security, accuracy checking, and the appropriate use of AI tools when handling sensitive healthcare or customer information.
- An interest in developing knowledge of how AI can improve healthcare IT implementation, project delivery, and operational workflows
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
Skills Required
- Knowledge of web oriented languages, including HTML, and Java script.
- Experience with SQL, data analysis and database methodologies
- Ability to design and write technical documents
- Good presentation and communication skills
- Ability to conduct training and develop training materials
- University degree or equivalent work experience
What the Team is Saying
InterSystems Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental-health support, and FSA/HSA options; feedback suggests this is a clear strength. Wellness resources and onsite fitness offerings are also noted in some locations, reinforcing perceived quality.
-
Leave & Time Off Breadth — Time off is portrayed as generous, with a minimum of 23 PTO days in the U.S. plus paid holidays and sick time; feedback suggests this stands out as a distinguishing benefit. Additional time with tenure is mentioned, further boosting perceived value.
-
Retirement Support — Retirement offerings include a 401(k) with employer contributions and profit sharing; feedback suggests this is a meaningful part of total compensation. Financial-planning tools are also referenced, adding to perceived support.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
