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Supports domestic North American payroll tax operations by setting up and indexing tax tickets and notices, auditing data for accuracy, meeting processing quotas, managing aged tickets, researching client account information, and processing critical tickets promptly. The role also supports special projects and requires strong data entry, research, organization, customer service, and time management skills, with availability for split shifts, evenings, weekends, and holidays.

The Tax Consultant leads customer tax-service implementations from requirements gathering through transition to operations. Responsibilities include configuring TaxEx, analyzing tax needs, collecting legal documentation, resolving data and scope issues, monitoring project milestones, and guiding customers through implementation. The consultant partners with deployment and internal teams, conducts customer checkpoints, ensures accurate federal, state, and local tax setup, and drives customer satisfaction.

Processes full-service payroll for managed clients, resolves customer inquiries and escalations, monitors service-level agreements, performs root-cause analysis, maintains procedures, supports payroll configuration and testing, trains clients, and participates in implementations, deployments, and cutovers. The role requires frequent customer interaction, strong payroll expertise, and effective issue resolution in an outsourcing environment.

The Procurement Director will design and implement procurement strategy, policies, and procedures; own the source-to-pay lifecycle; manage sourcing, RFPs, contracts, vendors, and onboarding; and lead cost-saving initiatives. The role establishes procurement workflows, systems, reporting, approval controls, and performance metrics while partnering with Legal, IT, and business leaders. It requires progressive procurement experience, strong negotiation and vendor management skills, analytical ability, and experience scaling a procurement function.

Provides Canadian payroll tax services for assigned customers, managing daily cases, customer communications, tax remittances, and year-end T4, T4A, Releve 1, and Releve 2 activities. Researches and resolves multi-jurisdiction payroll tax issues, supports escalations, maintains service-level and quality targets, safeguards confidential data, and collaborates with internal teams to stabilize service delivery.

Executive sales leader responsible for expanding OSV’s tax compliance offering beyond Workday. Builds C-suite relationships with ERP and HCM payroll platforms, develops strategic distribution partnerships, negotiates integration and enterprise agreements, closes marquee accounts, shapes go-to-market strategy, represents the company externally, and helps scale the sales and partnerships organization.

Performs daily, monthly, and quarterly payroll tax reconciliations across U.S. jurisdictions. Researches and resolves tax discrepancies, analyzes employer and employee payroll data, performs calculations, ensures compliance with federal, state, and local tax requirements, and communicates findings and corrective actions to customers. The role supports multiple customers in a fast-paced outsourcing environment.

Owns the design, documentation, launch, and continuous improvement of post-sale customer journeys and experience programs. The role uses customer metrics such as NPS, effort, retention, expansion, and adoption to improve customer success, time to value, and revenue retention. Responsibilities include cross-functional collaboration, customer advocacy, change management, journey mapping, workflow integration, stakeholder alignment, and program measurement across varied customer segments.

Manage high-volume commercial contracts and complex procurement transactions. Draft, review, and negotiate customer and vendor agreements, including MSAs, SaaS and subscription agreements, data processing agreements, SOWs, and NDAs. Resolve routine and moderately complex contract issues independently, escalating novel or high-risk matters. Partner with Sales, Product, and Technology to align contract terms with business strategy and risk tolerance.

Serve as Product Owner for Payroll Tax (TaxEx) product: gather and translate business and technical requirements, manage backlog, support Agile ceremonies, design solutions, assist QA/user testing/training, and document processes for payroll tax imports, remittances, filings, and workflows.