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Lead BI Developer responsible for designing, developing, and supporting enterprise QlikView solutions. Translate business requirements into scalable data models, load scripts, QVD layers, and high-performance dashboards. Manage deployment via QMC, implement section access, perform code reviews, mentor junior developers, and own Jira stories through the Scrum lifecycle.

Provide advanced, on-site technical support for automated laser engraving and pin marking systems to external customers via phone, email, chat, and case management. Diagnose hardware and software issues using remote desktop tools and electrical test equipment, document interactions, escalate complex cases, and aim to close 90% of cases. Maintain professionalism, ensure timely, accurate support, stay current on technology, and occasionally travel for training or business needs.