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Supports employees and leaders across the HR lifecycle, including onboarding, orientation, records administration, employee relations, payroll, benefits, compliance, talent acquisition, engagement, training, reporting, and special projects. Partners with HR leadership and operational teams, answers policy and benefits questions, supports investigations and terminations, and maintains accurate HR data. Requires local travel throughout Southeast Georgia and occasional weekend work.

Manages daily accounting operations, including accounts payable, accounts receivable, billing, reconciliations, general ledger, monthly close, financial reporting, audits, and internal controls. Leads process improvements, compliance reporting, budgeting, forecasting, and ERP enhancements. Supervises, mentors, and develops accounting staff while partnering with finance leadership and cross-functional teams.

Processes and verifies invoices, expense reports, and payment requests; reconciles accounts payable transactions; resolves discrepancies; maintains vendor and payment records; prepares journal entries; supports month-end and year-end closing; manages vendor accounts in JD Edwards; ensures compliance with accounting policies and standards; and collaborates with departments and vendors to resolve payment issues.

Serves as the front desk contact for the Opportunity Center and corporate headquarters, welcoming and directing visitors, staff, clients, and partners. Provides administrative support to the Mission Team through meeting coordination, documentation, data entry, communications, events, and special projects. Offers occasional program triage and administrative assistance to other departments, including meeting setup, filing, general office tasks, and after-hours support when needed.

Manages and optimizes CRM systems, ensuring customer data integrity, accessibility, and accurate reporting. Develops compliance protocols for customer data and communications, monitors activities for regulatory risks, and collaborates with legal, IT, and customer service teams. The role also provides CRM and compliance training, reports on system and compliance performance, and updates policies to reflect evolving regulations such as GDPR and CCPA.

Processes monetary, goods, and service donations; verifies documentation; maintains accurate and confidential database records; communicates with donors; coordinates allocation with finance and program teams; prepares donation reports; resolves discrepancies; and supports workflow improvements to enhance processing efficiency and donor experience.