CRM & COMPLIANCE SPECIALIST

About the Role:

The CRM & Compliance Specialist plays a critical role in ensuring that the organization's customer relationship management systems operate efficiently while maintaining strict adherence to regulatory and internal compliance standards. This position is responsible for managing and optimizing CRM platforms to enhance customer engagement, data accuracy, and reporting capabilities. The specialist will also oversee compliance monitoring processes, ensuring that all customer interactions and data handling meet legal and ethical requirements. By collaborating with cross-functional teams, the role supports the alignment of CRM strategies with compliance policies to mitigate risks and improve operational effectiveness. Ultimately, this position ensures that the company maintains a trustworthy relationship with its customers and regulatory bodies through diligent CRM management and compliance oversight.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, Compliance, or a related field.
• At least 3 years of experience managing CRM systems in a corporate environment.
• Strong understanding of regulatory compliance requirements related to customer data (e.g., GDPR, CCPA).
• Proficiency with CRM software platforms such as Salesforce, Microsoft Dynamics, or similar.
• Excellent analytical, organizational, and communication skills.

Preferred Qualifications:

• Certification in compliance or risk management (e.g., Certified Compliance & Ethics Professional - CCEP).
• Experience working in regulated industries such as finance, healthcare, or telecommunications.
• Advanced knowledge of data privacy laws and their application within CRM systems.
• Familiarity with audit processes and compliance reporting tools.
• Project management experience related to CRM implementation or compliance initiatives.

Responsibilities:

• Manage and maintain the CRM system to ensure data integrity, accuracy, and accessibility for relevant teams.
• Develop and implement compliance protocols related to customer data management and communication practices.
• Monitor CRM activities to identify and address potential compliance risks or breaches promptly.
• Collaborate with legal, IT, and customer service departments to align CRM processes with regulatory requirements.
• Generate regular reports on CRM performance and compliance status for senior management review.
• Provide training and support to staff on CRM best practices and compliance standards.
• Stay updated on industry regulations and recommend necessary adjustments to CRM policies and procedures.

Skills:

The CRM & Compliance Specialist utilizes technical skills to configure and optimize CRM platforms, ensuring seamless data flow and user accessibility. Analytical skills are essential for monitoring compliance metrics and identifying potential risks within customer data management. Strong communication skills enable the specialist to effectively train staff and collaborate with cross-functional teams to uphold compliance standards. Problem-solving abilities are applied daily to address system issues and regulatory challenges proactively. Additionally, staying current with evolving regulations requires continuous learning and adaptability to integrate new compliance requirements into CRM processes.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.