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Provides first-line technical and application support for warehouse and order management systems. Responsibilities include configuring and testing WMS systems, troubleshooting issues, conducting software training, creating documentation, supporting EDI functionality, managing tickets within SLAs, coordinating vendor fixes, assisting system implementations, and supporting warehouse go-live initiatives.

Manage warehouse and inventory operations, supervising and training employees while ensuring production schedules, safety, and company policy compliance. Develop processes to improve productivity, quality, and profitability; manage budgets, systems, supply operations, reviews, and outbound transportation. The role also supports strategic operations planning and employee development in a physically active warehouse environment.

Leads customer support and client services operations, including team supervision, client relationship management, issue escalation, service-level compliance, process improvement, and strategic customer experience planning. The role hires, coaches, and evaluates staff; monitors satisfaction, trends, cases, and feedback; resolves critical client issues; coordinates operational initiatives; and reports major service problems to executives and department leaders. Regular business hours apply, with likely overtime and ongoing on-call responsibilities.

Analyzes and optimizes warehouse and fulfillment processes across B2C and B2B operations. Designs workflows, layouts, labor standards, capacity models, KPI reporting, and staffing models. Leads continuous improvement projects, supports facility launches and expansions, evaluates automation, optimizes WMS configurations, and performs ROI analysis. Requires strong data analysis, process design, cross-functional collaboration, and knowledge of warehouse, logistics, or fulfillment operations.

Supports the full accounting cycle, including month-end and year-end close, general ledger integrity, journal entries, reconciliations, financial reporting, variance analysis, budgeting, forecasting, cost and profitability analysis, tax and audit support, internal controls, and process automation. Partners cross-functionally to improve financial accuracy, compliance, reporting efficiency, and operational insight.

Provides on-site HR administrative support in a warehouse environment. Coordinates new hire orientations and onboarding, manages temporary associates, maintains confidential records, and communicates with staffing agencies about workforce needs, attendance, assignments, and associate status. Supports HR and operations leadership with associate concerns, routine projects, and clerical tasks. Requires strong organization, communication, confidentiality, follow-through, and basic computer proficiency.

Leads warehouse and operations management, overseeing staffing, productivity, quality, cost efficiency, profitability, budgets, policies, safety, and training. Analyzes business results for senior leadership, drives process improvements, manages inbound and outbound transportation, participates in freight negotiations, and maintains operational metrics and P&L responsibility. Requires experience in consumer product shipping, EDI labeling, routing guides, chargeback avoidance, WMS systems, and team leadership.

Prints, allocates, groups, and configures client orders for efficient fulfillment. Supports shipping operations, resolves allocation issues, implements new processes, analyzes order configurations, improves allocation efficiency, and manages inventory replenishments for current and future orders. May assist with picking and packing during low-volume periods or special projects.

Manage day-to-day client communications, coordinate transitions and service activities across operations, monitor quality standards, supervise client service staff, audit payroll and billing data, and generate client billing information. The role also oversees safety policy administration, purchasing, and support for building maintenance and security while partnering with finance, operations, and clients.