The Senior Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure proper capture of billings working with Finance. This position will also include administrative responsibility as described below.
Essential Job Functions
- Represent AMS in all communications with the client in a professional manner.
- Project Manage the Client Transition Process when new clients sign on.
- Onboarding on Clients East/West along with assisting with training
- Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
- Assist in scheduling regular inventory synch with clients and managing the process.
- Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
- Supervise other client service and administrative staff assigned.
- Keep client service team trained and manage HR paperwork
- Audit Paycom data for billing accuracy.
- Generate client billing information. Billing folder – Review Invoices
- Attend regularly scheduled meetings with clients and operational team.
- Schedule quarterly meetings with clients, prepare and present the agenda,
- Review RPH reports and understand individual client Pro Forma’s
According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.
Nonessential Functions
Non-essential functions are not essential as defined above · non-essential functions are the additional duties · Function is incidental or a minimal part of the job · Marginal functions can be redistributed among other staff.
QualificationsJob Specifications – includes Education, physical and mental demands, and working conditions
- 5 years’ experience in Fulfillment, Administrative and Client Service Skills
- Operations
- Reporting and Analysis
- Proven client relationship building
- Results oriented, proactive, strong multi-tasking features and troubleshooting abilities.
- Ability to conceptualize integrated solutions for business problems to help clients achieve goals
- Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order).
- Excellent written and verbal communication skills
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.
Skills Required
- 5 years of experience in fulfillment, administration, and client service
- Operations experience
- Reporting and analysis skills
- Proven client relationship-building experience
- Results-oriented, proactive, and strong multitasking abilities
- Troubleshooting abilities
- Ability to conceptualize integrated solutions for business problems
- Experience with Microsoft Office, including Word, Excel, and Outlook
- Ability to learn order processing and warehouse management systems
- Excellent written and verbal communication skills
What We Do
AMS Fulfillment, operating as Advantage Media Services LLC, is a full-service, omnichannel third-party logistics provider for consumer brands across multiple channels. It handles eCommerce, B2B, wholesale, retail, and direct-to-consumer fulfillment through bi-coastal warehousing, inventory management, returns, refurbishment, kitting, assembly, shipping optimization, and fulfillment technology. As a Certified B Corporation, AMS also emphasizes employee well-being, community investment, sustainability, and responsible growth.
