Top Tech Jobs & Startup Jobs

Provide high-quality product and technical support through chat, email, and Zoom. Troubleshoot customer issues, explain technical challenges clearly, assist with onboarding and solutions consulting, and use data tools and CRM platforms such as HubSpot and Salesforce to identify solutions and support customers effectively.

Leads the iGaming customer support department, overseeing daily workflows, service quality, team performance, training, reporting, and process improvement. Serves as the primary contact for project management and provides recommendations to senior leadership. The role manages and motivates support agents handling phone, email, and chat inquiries while driving customer satisfaction and operational efficiency.

Processes customer payments and withdrawals, performs KYC and account validation, investigates transaction issues, assesses payment and player-account risk, monitors for fraud and bonus abuse, escalates high-risk cases, coordinates with internal teams and payment providers, and maintains accurate investigation records while following regulatory and company procedures.

Provides administrative and operational support to account management and sales teams. Responsibilities include preparing proposals and sales documents, maintaining CRM records, coordinating meetings and demos, researching prospects and competitors, supporting pre- and post-sales activities, reporting campaign results, and communicating customer feedback. The role also assists with promotional materials and contributes ideas to strengthen client relationships and company growth.

The Telesales Representative contacts prospective and existing customers, explains products and services, answers questions, handles objections and complaints, processes transactions, updates CRM records, and closes sales over the phone. The role requires meeting sales quotas, maintaining customer relationships, documenting calls, and working remotely on a six-day, 12-hour schedule aligned with Jakarta time. Fluency in English and Bahasa, strong communication, negotiation, and customer service skills are required.

Leads the customer support department, manages daily operations, resolves escalated issues, develops support policies and processes, monitors performance metrics, prepares reports, and oversees hiring, training, evaluations, and disciplinary procedures. The role also keeps staff informed about product updates, procedures, and industry trends while driving customer satisfaction for business clients.

Provides administrative and coordination support to account management and sales teams. Responsibilities include preparing sales documents and proposals, maintaining CRM data, scheduling meetings and demos, researching prospects and competitors, coordinating pre- and post-sales service, reporting campaign results, communicating customer feedback, and assisting with promotional materials.

Plan and publish social media content, manage and optimize paid Facebook and Instagram campaigns, create email campaigns, and track campaign performance. The role researches digital marketing trends, recommends new ideas, and manages multiple campaigns while supporting recruitment and business growth.

Responsible for recruitment, interviewing, hiring coordination, onboarding, employee records, payroll, terminations, and HR documentation. Develops and maintains compliant policies and procedures, trains employees, and advises managers and staff on HR-related matters. Requires at least one year of relevant experience, labor-law knowledge, strong organizational and communication skills, problem-solving ability, and C1-level English proficiency.

Reviews new customer accounts, verifies identities, assesses customer and product risks, analyzes market trends and customer behavior, supports anti-money-laundering and counter-terrorist-financing efforts, and investigates suspicious financial transactions.