The Role
Processes customer payments and withdrawals, performs KYC and account validation, investigates transaction issues, assesses payment and player-account risk, monitors for fraud and bonus abuse, escalates high-risk cases, coordinates with internal teams and payment providers, and maintains accurate investigation records while following regulatory and company procedures.
Summary Generated by Built In
WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
Job Title: Junior Payments, Risk & Fraud Analyst
Location: Belgrade (Hybrid)
Company: Workanova
Department: Payments / Risk & Fraud
Employment Type: Full-time (Shift-based)
Role Overview:
We are looking to hire a Junior Payments, Risk & Fraud Analyst to join our growing team in Belgrade. This role is ideal for someone detail-oriented and analytical, with an interest in payments, fraud prevention, and risk management within the online gaming industry.
Key Responsibilities:
Process customer withdrawals accurately and in a timely manner, in line with internal policies
Perform KYC (Know Your Customer) checks, including document verification and account validation
Investigate and resolve missing or delayed transactions (both deposits and withdrawals)
Conduct risk assessments on player accounts and payment activity
Monitor accounts for potential fraud, suspicious behavior, and bonus abuse
Escalate complex or high-risk cases to senior team members when necessary
Communicate effectively with internal teams (Customer Support, VIP, Compliance, etc.)
Liaise with Payment Service Providers (PSPs) regarding transaction-related issues
Maintain accurate records of investigations, KYC checks, and actions taken
Follow internal procedures, regulatory requirements, and industry best practices
Requirements
Strong attention to detail and analytical mindset
Good organizational and problem-solving skills
Ability to work in a fast-paced environment
Strong communication skills (written and verbal)
Basic understanding of payments, fraud, or risk (preferred but not mandatory)
Willingness to work in shifts, including weekends and public holidays
Working Conditions:
40 hours per week
Shift-based schedule (including weekends and public holidays)
Hybrid working model available
Benefits
What We Offer:
Opportunity to grow within Payments, Risk & Fraud
Exposure to the online gaming industry
Supportive and collaborative team environment
Competitive salary
Private health care
Happy Friday
Skills Required
- Strong attention to detail
- Analytical mindset
- Good organizational skills
- Problem-solving skills
- Ability to work in a fast-paced environment
- Strong written and verbal communication skills
- Basic understanding of payments, fraud, or risk
- Willingness to work shifts, including weekends and public holidays
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The Company
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.
