Top Tech Jobs & Startup Jobs

The job description provides limited information. The Senior Business Analyst will support business activities with a focus on customer needs and organizational objectives.

Manage Cisive’s Corporate Compliance Program and serve as the subject matter expert on FCRA, consumer reporting, fair chance, privacy, and related regulations. Responsibilities include developing policies, monitoring regulatory changes, reviewing client forms and contracts, resolving compliance issues, conducting audits, managing corrective actions, supporting product and technology initiatives, and delivering training to employees and clients. The role partners extensively with Legal, Operations, HR, IT, Product, Sales, Marketing, and Client Success.

Implements, maintains, upgrades, monitors, and troubleshoots server infrastructure across operating systems, storage, virtualization, email, Active Directory, and cloud environments. Develops standards, procedures, documentation, and disaster recovery practices; supports users through tickets and direct assistance; manages equipment procurement and installation subcontractors; participates in projects; and provides on-call and remote support.

Leads strategic enterprise accounts, driving client satisfaction, retention, revenue growth, renewals, upselling, and cross-selling. Manages executive relationships, QBRs, account reviews, SLAs, contracts, reporting, escalations, and complex cross-functional initiatives. Oversees Salesforce-related projects, documentation, client communications, training, and continuous improvement while coordinating with IT, operations, product, compliance, and client services teams.

Leads strategic enterprise accounts, driving client satisfaction, retention, revenue growth, renewals, and upsell opportunities. Oversees Salesforce projects, service-level agreements, account documentation, executive communications, quarterly business reviews, reporting, and contract adherence. Coordinates IT, operations, client services, product, and compliance teams to resolve issues, deliver enhancements, and improve program performance. Provides client-specific training and develops consultative solutions for complex business needs.

Provides administrative support across multiple divisions, primarily capturing fingerprints for applicants. Duties include scheduling appointments, assisting customers by phone, email, and in person, processing payments, reviewing paperwork, completing Microsoft Office tasks, and traveling to designated offices or off-site locations for fingerprinting. The role requires completion of Maryland fingerprint technician training, a background check, strong organization, attention to detail, communication skills, and customer service abilities.

Leads quality assurance for US criminal background verification operations. Oversees audit coverage, feedback closure, calibration sessions, auditor coaching, certification, compliance with FCRA and reporting restrictions, defect analysis, CAPA, dashboards, and stakeholder escalations. The role validates court records, dispositions, identifiers, reportability decisions, and audit trails while driving accuracy, consistency, and continuous improvement across the quality team.

Provides L1/L2 desktop and endpoint support, including device setup, onboarding, troubleshooting, remote assistance, imaging, asset tracking, and access provisioning. Maintains endpoint security, patching, encryption, and compliance controls while monitoring SIEM/EDR alerts. Supports incident response, vulnerability remediation, phishing and malware investigations, cloud security reviews, documentation, and coordination with infrastructure and security teams. This hybrid role is based in New Delhi and requires office attendance two days weekly.

Handles inbound calls and emails from clients and applicants, manages screening service requests, resolves support issues, and coordinates with internal teams to meet service levels. The role requires maintaining client relationships, achieving first-contact resolution, following scripts and schedules, protecting confidential information, and meeting call center metrics. Responsibilities may also include dispute intake, audit support, photo review, employment verifications, and international report processing.

Conducts primary-source education verification investigations for clients by researching records, contacting applicants and educational institutions, following up on requests, documenting accurate findings in databases, meeting production standards, and complying with FCRA, state, federal, and company guidelines.