The Role
Provides L1/L2 desktop and endpoint support, including device setup, onboarding, troubleshooting, remote assistance, imaging, asset tracking, and access provisioning. Maintains endpoint security, patching, encryption, and compliance controls while monitoring SIEM/EDR alerts. Supports incident response, vulnerability remediation, phishing and malware investigations, cloud security reviews, documentation, and coordination with infrastructure and security teams. This hybrid role is based in New Delhi and requires office attendance two days weekly.
Summary Generated by Built In
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Work Requirements:
This is a hybrid model role, requiring employees to work from the office 2 days per week.
Work Location - New Delhi
The position follows a five-day workweek, Monday through Friday. Flexible Working Hours.
Desktop Support Associate
Key Technical Skills
- OS Support: Windows 11, macOS, Windows Server fundamentals
- Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis
- Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting
- Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools
- Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management)
- Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting
- Remote Support Tools: GoToAssist and Remote Desktop
- Imaging & Deployment: OS imaging, application packaging/deployment
- Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker)
- VPN & Remote Access: Configuration and troubleshooting for remote users
- Asset Management: Hardware/software inventory tracking, license management
- Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7
- SIEM Tools: Rapid7 — log analysis and correlation
- Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM
- Network Security: Firewalls, IDS/IPS, VPN, network segmentation
- Vulnerability Management: Qualys, patch management processes
- Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools
- Incident Response: Threat detection, containment, forensic analysis, root-cause investigation
- Scripting/Automation: PowerShell for security automation
- Phishing & Email Security: Proofpoint, Mimecast, or similar
- Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.)
- Threat Intelligence: Monitoring for emerging threats, IOC analysis
Job Description Summary
- Provide L1/L2 technical support for desktops, laptops, and peripherals
- Handle onboarding/offboarding — device setup, access provisioning, deprovisioning
- Troubleshoot hardware, software, and connectivity issues (in-person and remote)
- Manage IT asset inventory and coordinate procurement/replacement
- Support incident handling for lost/stolen devices, data wipes, and reimaging
- Escalate complex issues to L3/infra/security teams as needed
- Maintain documentation (SOPs, troubleshooting guides)
- Ensure compliance with IT security policies (patching, encryption, endpoint protection)
- Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents
- Lead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices)
- Manage vulnerability assessments and coordinate remediation with Infra/Dev teams
- Implement and maintain security controls (firewalls, endpoint protection, access policies)
- Conduct security reviews for new systems, applications, and cloud deployments
- Ensure compliance with security policies, frameworks, and regulatory requirements
- Collaborate with IT/Infra teams on patching, hardening, and risk mitigation
- Maintain incident documentation, run post-incident reviews, and improve security posture continuously
Skills Required
- Experience supporting Windows 11, macOS, and Windows Server fundamentals
- Hardware troubleshooting for laptops, desktops, mobile devices, printers, and peripherals
- Active Directory, Group Policy, DNS, DHCP, and TCP/IP troubleshooting
- Experience with Microsoft Intune, SCCM, or similar endpoint management tools
- Experience using ticketing systems such as HelpDesk, ServiceNow, or Jira Service Desk
- Troubleshooting Outlook, Microsoft 365, and Teams
- Experience with remote support tools, GoToAssist, and Remote Desktop
- OS imaging and application packaging or deployment
- Knowledge of antivirus, EDR, patch management, encryption, and BitLocker
- VPN and remote access configuration and troubleshooting
- Hardware and software asset inventory and license management
- Experience with CrowdStrike, Microsoft Defender, or Rapid7
- Experience with SIEM log analysis, incident response, threat detection, and root-cause investigation
- Knowledge of Entra ID, MFA, Conditional Access, and privileged access management
- Knowledge of firewalls, IDS/IPS, VPNs, and network segmentation
- Vulnerability management and patch remediation processes, including Qualys
- Knowledge of AWS or Azure security controls, IAM policies, and security groups
- PowerShell scripting for security automation
- Knowledge of phishing and email security tools such as Proofpoint or Mimecast
- Understanding of penetration testing concepts and common attack vectors, including OWASP Top 10
- Threat intelligence monitoring and indicators of compromise analysis
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The Company
What We Do
Cisive is a global provider of compliance-driven human capital and risk management solutions. The company delivers employee onboarding and pre-employment background screening, employment intelligence, and industry-specific data services to large enterprises, particularly in regulated and risk-sensitive sectors. Its offerings support clients in healthcare, financial services, transportation, telecommunications, utilities, and home services, with dedicated in-country account management focused on accuracy, compliance, and customer satisfaction.
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