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This role is responsible for the implementation, support, and troubleshooting of server systems, including operating systems, software, compute servers, storage, virtualization, email, Active Directory, and cloud infrastructure. The role has a primary sourcing focus on AWS experience, along with Azure, VMware, and other enterprise infrastructure technologies.
Work Requirements:
This is a hybrid model role, requiring employees to work from the office 2 to 3 days per week at Mohan Estate, Delhi.
Work Location: New Delhi
The position follows a five-day workweek. Working hours or days may vary as per work requirements.
Technical Skill Set:
Cloud Environment AWS (Primary Expertise), Azure and VMware (Mandatory Skillsets)
Strong hands-on experience with AWS is the primary sourcing preference for this role. Experience with Azure and VMware is also required as part of the broader cloud and infrastructure skill set. Candidates with AWS as their primary cloud platform and additional Azure experience are preferred.
Servers: Windows Server 2022, 2016 Datacenter, DNS, DHCP Server, Web Server IIS, SQL Server 2016, VMware, Virtual Server, ESXi Server, Monitoring Server, etc.
Directory Services: Active Directory Server 2022 & 2016.
Web Server: IIS Server, FTP Server, SMTP Server, etc.
Mail Server: Microsoft Exchange Server, Office 365, etc.
Operating System: Windows 11 Enterprise.
Application Software: All Windows applications, software, and Linux applications.
MS Tech: DNS, DHCP, AD, DC, VPN, Proxy Server, Backup Utilities, Print and File Server.
IT Skills: Servers, Server Load Balancing, Server Configuration & Management, LAN, WAN, VLAN, Routing, Antivirus Server and Client Deployment.
Duties and Responsibilities
- Implement, upgrade, maintain, and troubleshoot server systems, including operating systems, software, compute servers, storage, virtualization, email, Active Directory, and cloud.
- Monitor and troubleshoot server performance, including availability, capacity, and utilization.
- Procure server equipment and manage subcontractors involved with server installations.
- Provide server technical support directly to users and through ticketing systems.
- Create technical support documentation for server systems and processes.
- Coordinate additional resources needed to accomplish tasks and projects.
- Develop, implement, and maintain policies and procedures.
- Escalate service requests as needed to meet client expectations.
- Participate in supporting server projects and initiatives.
- Provide on-call and remote troubleshooting support as needed.
Minimum Qualifications
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
- Minimum 5+ years of hands-on experience with computer servers, storage, VMware, Exchange, Active Directory, Antivirus, Group Policy, and backup software.
- Professional IT certifications in Microsoft, VMware, and AWS preferred.
Required Skills
- Ability to implement, administer, and troubleshoot server infrastructure, including operating systems, software, compute servers, storage, virtualization, and cloud.
- Ability to manage small projects and work in a team or independently under minimal supervision.
- In-depth knowledge of server infrastructure, including operating systems, software, compute servers, storage, virtualization, and cloud.
- In-depth knowledge of Active Directory, GPO, DNS, and DHCP.
- In-depth knowledge of Disaster Recovery / Business Continuity Planning and testing.
- Ability to work in a team or independently under minimal supervision.
- Good problem-solving, communication, time management, and organizational skills.
- Knowledge of Symantec, Veeam, NetBackup, Citrix, AWS, Nutanix, and Azure preferred.
- Knowledge of SharePoint, sFTP, Windows printer servers, routers, SolarWinds, and Wireshark preferred.
- Ability to multitask, prioritize, and manage time efficiently.
- Ability to provide off-hours support for implementations, upgrades, testing, and troubleshooting.
Skills Required
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience
- 3+ years of hands-on experience with computer servers, storage, VMware, Exchange, Active Directory, Antivirus, Group Policy, and backup software
- Ability to implement, administer, and troubleshoot server infrastructure
- In-depth knowledge of Active Directory, Group Policy Objects, DNS, and DHCP
- In-depth knowledge of disaster recovery and business continuity planning and testing
- Ability to manage small projects and work independently under minimal supervision
- Strong problem-solving, communication, time-management, organizational, critical-thinking, and analytical skills
- Ability to provide off-hours support for implementations, upgrades, testing, and troubleshooting
- Professional IT certifications in Microsoft, VMware, and AWS
- Knowledge of Symantec, Veeam, NetBackup, Citrix, AWS, Nutanix, and Azure
- Knowledge of SharePoint, SFTP, Windows print servers, routers, SolarWinds, and Wireshark
Cisive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisive and has not been reviewed or approved by Cisive.
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Flexible Benefits — Remote work options and flexible arrangements are highlighted as a clear advantage. Some roles also provide equipment for home offices.
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Retirement Support — A 401(k) company match is included in the benefits package, supporting long-term savings. The specific match percentage is not publicly detailed.
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Leave & Time Off Breadth — PTO, paid holidays, and floating holidays are part of the offering. Parental leave is also listed, expanding time-away options.
Cisive Insights
What We Do
Cisive is a global provider of compliance-driven human capital and risk management solutions. The company delivers employee onboarding and pre-employment background screening, employment intelligence, and industry-specific data services to large enterprises, particularly in regulated and risk-sensitive sectors. Its offerings support clients in healthcare, financial services, transportation, telecommunications, utilities, and home services, with dedicated in-country account management focused on accuracy, compliance, and customer satisfaction.
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