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Leads Costa Coffee’s global analytics strategy, operating model, and roadmap. Advises executive leaders, builds multidisciplinary analytics teams, drives data-led decision-making, and partners with Data & AI teams on scalable capabilities. Oversees analytics across customer growth, loyalty, digital, stores, labor, supply chain, and financial performance, using experimentation, forecasting, segmentation, and predictive analytics to improve revenue, margin, productivity, and service.

Owns Costa Coffee’s Data and AI platforms, defining their technical vision, roadmap, backlog, security, reliability, and scalability. The role collaborates with data, integration, product, and development teams to deliver high-quality solutions aligned with business objectives. It also provides technical leadership and guides engineering teams on feasible, robust platform designs using Azure, DevOps, web services, databases, and AI/ML technologies.

Contribute to the development, maintenance, optimization, security, and reliability of Costa’s Data and AI platforms. Collaborate with data, integrations, and product teams to deliver scalable production solutions, manage technical backlog tasks, and follow engineering standards. The role requires Azure, Azure DevOps, web services, and database experience, with AI/ML experience and familiarity with Power BI, Microsoft Fabric, or Databricks advantageous. This is a hybrid Sofia role with quarterly international travel potentially required.

Owns Costa Coffee’s Delivery and Click & Collect proposition across UK&I, leading trade marketing, loyalty integration, optimization, and cross-functional execution. Builds partnerships with Uber Eats, Just Eat, and Deliveroo; identifies and scales digital growth opportunities; supports international markets and franchise partners with frameworks and best practices; and uses market insights and performance data to guide strategy and commercial decisions.

Own platform health and engineering execution for AWS-based backend systems. Set direction for CI/CD, automation, quality engineering, observability, alerting, and incident response. Provide technical leadership and coaching to backend teams, improve delivery predictability, and raise engineering standards across international markets. The role is hybrid in Sofia, with occasional international travel to the UK.

Business Analyst supporting data products, master data management, integrations, and cloud platforms. The role gathers requirements, maps data flows and ownership, analyzes processes, facilitates stakeholder workshops, supports Azure and API integration delivery, and contributes to testing, data quality, governance, and Agile product improvement.

Gather, clean, and analyze data; build predictive and prescriptive machine learning models; create data pipelines, dashboards, and visualizations; and communicate actionable insights to technical and business stakeholders. The role uses Python, PySpark, SQL, Azure, and Databricks to deliver production-quality data solutions, explore responsible AI opportunities, and support commercial and operational decision-making.

Provides proactive executive and administrative support to the Chief Supply Chain Officer and wider team. Responsibilities include managing complex diaries, meetings, international travel, events, presentations, reports, communications, planning cycles, stakeholder relationships, and confidential information. The role requires strong organisation, discretion, judgment, communication, and Microsoft Office skills, particularly PowerPoint and Word. It supports strategic priorities and helps coordinate leadership activities in a flexible hybrid work environment.

Leads Costa Coffee’s global employee engagement and culture agenda. Responsibilities include employee listening and feedback programs, using people data for actionable insights, embedding culture and values across markets, advancing inclusion and belonging, empowering managers, and partnering with senior leaders and external stakeholders. The role also oversees engagement, inclusion, ESG reporting, governance, and compliance, with experience supporting large frontline retail or hospitality populations preferred.

Support and maintain Microsoft Dynamics 365 Finance and Operations environments. Responsibilities include incident, problem, and event management; environment monitoring; troubleshooting; maintenance; reporting; first-line user support; compliance with information security, risk, SOX, and audit requirements; and testing D365 releases. The role works with technology teams, business stakeholders, and a managed service provider in a hybrid Basildon setting.