Business Analyst (Data Products & Integrations) | permanent contract
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Join our Data & AI team and help shape the products and platforms that power Costa's business. You'll work across master data, integrations and cloud technologies, translating business needs into scalable data solutions that improve decision-making and operational efficiency.
We want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia, developing fresh solutions and reimagining the future of coffee to make greatness every day.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Business Analyst , you’ll help make greatness every day too.
So, why Costa?
We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
A Car Allowance (role dependent)
Life, Accident & Disability Insurance
Private Healthcare Benefits for you and your dependents
Wellness Allowance that includes a Multisport Card option
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
To learn more about our Bulgaria hub, our roles, and Costa Coffee, head to our careers site here: https://bit.ly/bulgariahub.
What you’ll do
Being a business analyst is your chance to join our exciting hub in Sofia - which means you’ll be:
Partnering with business stakeholders, product managers and engineers to understand challenges and define requirements for data products and platforms
Gathering, documenting and refining business, functional and data requirements across multiple initiatives and turning them into turning them into clear, actionable requirements and delivery outcomes
Supporting the delivery and continuous improvement of our Master Data Management (MDM) platform
Analysing business processes, data flows and system integrations to identify opportunities for optimisation and automation
Working with engineering teams to design and deliver scalable integration solutions using Azure technologies and APIs
Mapping data requirements, lineage and ownership to ensure trusted, high-quality data across the organisation
Facilitating workshops, backlog refinement sessions and stakeholder discussions to align business outcomes with technical delivery
Supporting testing, validation and business readiness activities to ensure successful product adoption
Contributing to agile ways of working and helping drive a product-led culture within the Data & AI team
Who you are
It’s your unique ingredients we’re interested in:
Proven experience working as a Business Analyst within data, analytics, integration or technology teams
Strong understanding of data concepts including master data management, data quality, data governance and data modelling
Experience working with enterprise integration patterns, APIs and system-to-system data flows
Comfortable translating complex technical concepts into clear business language and vice versa
Experience working in Agile environments with cross-functional product and engineering teams
Strong stakeholder management skills, with the ability to challenge constructively and build trusted relationships
Analytical and naturally curious, with a passion for solving business problems through data
Experience with MDM platforms, retail/FMCG businesses or product-led organisations would be advantageous
Nice to have
Knowledge of Azure services and cloud-based data platforms
Familiarity with data governance frameworks and metadata management
Understanding of API lifecycle management and integration best practices
Skills Required
- Proven experience as a Business Analyst within data, analytics, integration, or technology teams
- Strong understanding of master data management, data quality, data governance, and data modeling
- Experience with enterprise integration patterns, APIs, and system-to-system data flows
- Ability to translate complex technical concepts into clear business language and vice versa
- Experience working in Agile environments with cross-functional product and engineering teams
- Strong stakeholder management skills, including constructive challenge and relationship building
- Analytical problem-solving approach and interest in using data to solve business problems
- Experience with MDM platforms, retail or FMCG businesses, or product-led organizations
- Knowledge of Azure services and cloud-based data platforms
- Familiarity with data governance frameworks and metadata management
- Understanding of API lifecycle management and integration best practices
What We Do
Costa Coffee is a British coffeehouse chain serving barista-made coffee and other beverages, alongside sandwiches, snacks, and bakery treats. Its mission is to inspire the world to love great coffee and create memorable moments for customers. The company operates coffee shops and drive-thru locations, while also providing coffee equipment solutions for businesses and different beverage occasions across global markets for consumers and partners.
