Global Head of Analytics

Global Head of Analytics

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. 

This is a rare opportunity to shape how a global coffee business uses analytics to make better decisions and create measurable value. As Global Head of Analytics, you will set Costa’s enterprise analytics strategy, advise senior leaders on our most important customer, commercial and operational questions, and build a capability that connects consumer, digital, retail and operational performance across markets.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.  

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.  

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. 

If you are an experienced analytics leader who combines commercial judgement, clear executive influence and a passion for developing people, this is the moment to make your mark at Costa.

So, why Costa?  

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal: 

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) 
• An annual discretionary bonus scheme, based on business results and individual contribution.

• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% 

• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure 

• 50% discount in all Costa-owned stores, and 25% off in other participating stores 

• Private medical cover thanks to our Private Healthcare scheme 

• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks 

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.  

What you’ll do 

Being a Global Head of Analytics is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be: 

• Lead Costa’s global analytics and insight agenda, defining the strategy, operating model and roadmap to deliver measurable business value across markets and functions. 
• Act as a trusted adviser to Executive and senior business leaders, translating complex data into clear, actionable recommendations that inform strategic decision-making.
• Build and lead a high-performing analytics organisation, developing multidisciplinary teams across consumer, digital, commercial and operational analytics.
• Drive enterprise-wide insight adoption, embedding data-led decision-making and ensuring analytics is aligned to commercial priorities and business outcomes.
• Partner with Data & AI teams to deliver scalable, trusted analytics capabilities, leveraging modern tools, platforms and best practices to enhance performance across Costa.
• Take responsibility for an agenda that reaches across customer growth, loyalty, stores, machines, labour, supply chain and financial performance, with clear scope to influence revenue, margin, productivity and service.
• Lead and develop a fantastic multidisciplinary analytics team, creating the culture, career paths and capability needed for the function to thrive.

 Who you are 

It’s your unique ingredients we’re interested in: 

• Expert knowledge of enterprise, consumer and commercial analytics in complex organisations.
• Strong understanding of experimentation, forecasting, segmentation and predictive analytics.
• Knowledge of retail, loyalty, CRM, digital and operational performance drivers.
•   Working knowledge of modern data platforms, governance, AI and analytical operating models.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

For any reasonable adjustments and general queries, please get in touch with [email protected]