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Manage and grow existing customer accounts through renewals, upselling, onboarding, product adoption, and field visits. Resolve tickets and escalations, maintain CRM records, collaborate with Sales/Support/Billing, and identify opportunities to improve satisfaction and retention.

Support billing operations by preparing and issuing customer invoices, maintaining client records in Zoho Books/CRM, tracking payments and account statuses, handling debit orders and reconciliations, resolving billing queries, and assisting with financial reporting and audit documentation.

Support Nxatel's digital and brand marketing by creating and scheduling social content, running paid campaigns, assisting SEO and email marketing, supporting GTM launches, event and partner coordination, developing sales enablement materials, handling PR tasks, and tracking analytics to improve performance.

Support product managers with market research, roadmap planning, requirements gathering, Agile development tasks (user stories, UAT), documentation, customer support, performance tracking, and competitive analysis to inform product decisions and improvements.

Manage customer billing and collections using Zoho Books/Billing and company payment portals. Reconcile payments (EFTs, debit orders), handle billing queries, escalate overdue accounts, collaborate with Sales/Support, and assist monthly billing cycles and reporting.

Rotate through digital IT roles including customer support, scrum facilitation, front-end web development with HTML/CSS/JavaScript/React Native, product QA testing, and technical writing. Provide hands-on support, document issues, and assist teams while learning under mentorship.

Coordinate and track internal projects, tasks, and timelines across teams; follow up with stakeholders and escalate blockers; maintain project plans, task boards, and weekly status reports; document business and customer requirements; translate technical details for business stakeholders; gather customer feedback and track recurring issues. Over 6–12 months, expand into product ownership, roadmap support, prioritization, and monitoring basic product performance.

Support social media management, content creation, analytics, email campaigns, blog and website content, market research, and online advertising; optimize performance and suggest new digital strategies while collaborating with the marketing director.