Role Overview
NxaTel is looking for a mature, detail-oriented, and highly accountable Billing Administrator to join our growing team. This role is critical to ensuring accurate customer billing, collections, payment management, and professional handling of all billing-related customer queries.
The ideal candidate must be able to work under pressure, manage deadlines effectively, and maintain a high level of professionalism while supporting the company’s financial operations.
Process and manage customer billing through Zoho Books and Zoho Billing systems
Ensure invoices, subscriptions, and billing records are accurate and up to date
Manage collections and customer payment follow-ups
Manage and monitor payments through NxaTel payment portals and billing systems
Reconcile customer payments, debit orders, EFTs, and portal transactions
Handle billing-related customer support queries via email professionally and timeously
Monitor overdue accounts and escalate where necessary
Resolve billing discrepancies and payment allocation issues
Maintain accurate financial and customer records
Work closely with Sales, Support, and Service Delivery teams to resolve account-related matters
Ensure adherence to internal billing and collections processes
Assist with monthly billing cycles, reporting, and account reconciliations
RequirementsRequirements
Experience in billing, finance administration, collections, or payment processing
Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems is advantageous
Strong communication and professional email etiquette
Strong collections and payment follow-up ability
Mature, responsible, and professional
Ability to work under pressure in a fast-paced operational environment
Strong attention to detail and accuracy
Good problem-solving and organisational skills
Willingness to learn, grow, and contribute to the company long term
Team player with a strong sense of accountability
High level of ownership and urgency
Able to manage difficult customer conversations professionally
Comfortable working with targets, deadlines, and operational processes
Positive attitude and growth mindset
Reliable and dependable under pressure
In-office role based in Johannesburg, South Africa.
Benefits
Provident Fund
Skills Required
- Experience in billing, finance administration, collections, or payment processing
- Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems
- Ability to reconcile customer payments, debit orders, EFTs, and portal transactions
- Strong communication skills and professional email etiquette
- Strong collections and payment follow-up ability
- Ability to work under pressure in a fast-paced operational environment
- Strong attention to detail and accuracy
- Good problem-solving and organisational skills
- Willingness to learn, grow, and contribute long term
- Team player with a strong sense of accountability
- Able to manage difficult customer conversations professionally
- Comfortable working with targets, deadlines, and operational processes
What We Do
NXA Solutions is a leading AI automation agency that helps businesses unlock the future through intelligent automation solutions. They engineer digital nervous systems for enterprises, building sovereign AI infrastructures, autonomous agents, and predictive engines. Their bespoke services include AI chatbots, ERP automation, and custom AI development, all designed to transform corporate data into a competitive weapon and streamline business operations.
