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Generates and processes sales prospects through outbound calls and written communications, manages lead pipelines, qualifies clients, and schedules sales appointments. Maintains CRM data, contacts, and opportunities; prepares sales reports and closed-client lists; and supports client communications, after-sales activities, and key account operations.

The Billing & Metering Specialist manages meter readings, issues energy invoices, resolves customer billing disputes, and provides analytical reports for the sales function.

Manage and optimize outsourced outbound telesales partners to achieve sales and productivity targets. Monitor KPIs, run performance deep-dives, coach vendor teams, ensure compliance and data protection, produce reporting and analytics, and coordinate cross-functionally to improve customer acquisition and campaign ROI.

Drive customer loyalty and reduce churn through segmentation, retention campaigns, high-value customer relationship management, competitor monitoring, data-driven analytics, and cross-functional coordination to protect market share in the Greek energy market.

Lead execution of B2B go-to-market plans for SoHo, SME and corporate segments. Drive pricing, targeted campaigns, account-based activations and sales alignment. Monitor performance metrics, optimize conversion and margin, support field sales with tailored materials, coordinate agencies, and report on pipeline and revenue contribution.

Lead GTM strategy and execution for high-volume B2C energy products: launch planning, cross-channel campaign execution, digital demand generation, CRM alignment, sales enablement, performance monitoring (CAC, conversions, ROI), and continuous optimization across channels and partners.

Manage and grow the indirect field sales channel for SME customers by recruiting, onboarding, coaching and monitoring external sales partners and a 3rd-party B2B sales team; drive partner performance against KPIs, coordinate cross-functional initiatives, support commercial campaigns, and ensure compliance and profitable customer acquisition and retention.

Design, develop, test and maintain full-stack .NET Core/C# applications with RESTful APIs and React or Blazor front-ends. Build cloud-native and on-prem solutions, implement databases on SQL Server, apply DevOps/CI-CD, ensure security and scalability, write automated tests, support incident management, and collaborate on architecture and AI-enabled integrations.

Manage and optimize indirect telesales channels (call centers) to acquire residential and business customers. Set and achieve sales targets, coach partners, analyze call center performance, support onboarding to contract signing, coordinate with marketing and customer operations, and contribute to budgeting and channel optimization.

The Customer Journey Designer will analyze and optimize customer journeys, ensuring alignment with business goals, enhancing satisfaction, and collaborating across functions to implement improvements.